Sales Associate

Grey Eagle Resort & Casino; Calgary; On-site; CAD 19,000 - 28,000; Full time

Job summary

Grey Eagle Resort & Casino is seeking a friendly Sales Associate for the Gift Shop in Calgary. You will handle cash transactions, assist guests with purchases, and promote our services with a focus on accuracy and service excellence.

Join a fast-paced team on the Tsuut’ina Nation reserve, where reliability, attention to detail, and the ability to work shifts in a busy entertainment environment are valued. Prior cash handling and POS experience are a plus.

Qualifications

• Provide excellent guest service consistent with brand standards.
• Lottery and lottery ticket handling experience is a plus.
• Priority will be given to Tsuut’ina Nation members.

Responsibilities

• Conduct and reconcile money transactions accurately and timely.
• Balance cash at the start and end of each shift.
• Maintain gift shop inventories including cigarettes and Lottery Scratch Tickets.
• Perform payments and process online lottery tickets per policies.
• Deliver exceptional guest service and uphold standards.

Skills

Customer service

Cash handling

POS systems

Team player

Shift work

Stamina

Lifting up to 50 lbs

Standing for long periods

Education

Lottery Training

Tools

POS hardware/software

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed on exceptional customer service, as the Sales Associate will be conducting transactions directly with customers. Attention to detail is required for balancing purposes at the start and end of each specified shift. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time.

Required Skills And Abilities

• Possess excellent interpersonal and strong verbal and written communication skills to promote and deliver impeccable service and standards at all times.


• Ability to work and thrive in a team oriented environment, and be able to function independently


• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment


• Must be available for shift-work, be able to stand for long periods of time


• Must be aware of and able to work in a smoking environment


• May require lifting weight of up to approximately 50 lbs.

Education And Experience

• Lottery Training


• 1-2 years experience in cash handling experience in a fast paced environment.


• Experience working with POS systems required.

Knowledge, Skills And Abilities

• Provide excellent guest service consistent with Company's core service standards and brand attributes.


• For the Gift Shop, responsible for all inventories on display, opening and closing procedures, inventory of Cigarettes and Lottery Scratch Tickets, follow policies and procedures in the selling, redeeming and cancelling of Online Lottery Tickets.


• Know your Monthly Specials


• Perform payment transactions for guests accurately and efficiently.


• Ensure all items required at Lotto Desk are in place prior to the start of, and end of each shift.


• Ensure all AGLC, casino and other provincial or federally mandated laws, policies and procedures are understood and adhered to at all times.


• Develop and maintain positive relationships with all guests, Gift Shop staff and other casino staff.


• Must always report to work on time.


• Must always present themselves in a clean neat uniform.


• Must always maintain proper hygiene and grooming.


• Communicate to the Gift Shop Manager or Supervisor any issues that may require assistance to remedy.


• Attend meetings and training programs when required.

• Priority will be given to Tsuut'ina Nation members.