Sales Associate

Staples Canada; Boucherville; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Boucherville, Quebec is seeking a customer‑focused associate to deliver outstanding service and contribute to sales across furniture, technology and supplies. You will support merchandising, signage, and store standards while working with a collaborative team to meet store goals.

The role emphasizes transactional proficiency at the POS, de‑escalation skills for complex customer interactions, and maintaining a safe, organized shopping environment that reflects our brand values.

Qualifications

• Experience in retail or customer service preferred.
• Ability to upsell and recommend products.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers and tailor product recommendations using the selling model.
• Handle transactions at the POS including shipping and marketing tools.
• Calmly de-escalate and assist in complex customer situations or refer to a supervisor.
• Maintain a clean and safe store environment and ensure demos are functional.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Job description

Job Description

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some Of What You Need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some Of What You Will Get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.