Sales Associate

Hot Topic; Barrie; On-site; CAD 30,000 - 60,000; Full time

Job summary

Hot Topic is looking for a Sales Associate passionate about music and pop culture to join their team in Barrie, Ontario. The role involves delivering exceptional customer experiences, maintaining store standards, and utilizing product knowledge to drive sales. Candidates should have retail experience and strong customer service skills to thrive in this lively environment.

Qualifications

• Previous experience in retail is required.
• Must be at least 16 years old.
• Strong customer service and sales skills.

Responsibilities

• Provide an amazing shopping experience for customers.
• Work the register and process sales transactions.
• Assist with stock room maintenance and store organization.

Skills

Customer service

Sales skills

Communication

Collaboration

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force.
• Cover the sales floor zone and ensure that assigned areas are up to visual standards.
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup. Assist with planogram changes including store map, wall, fixture, & merchandising mix.
• Communicate fashion & music trend information to management and HQ partners.
• Work with Store Management to ensure there's no misuse of spells and wizardry around theft.
• Support the maintenance of the stock room; help keep it organized and the store tidy.
• Work as part of a team to get the job done.
• Perform any other activities as assigned by your Store Leader.

What You'll Need

• Previous experience in retail. If you love music and pop culture, you're in the right place!
• Strong customer service and sales skills.
• You must be at least 16 years old to join the fandom force.
• Excellent collaboration and communication skills.
• The ability to navigate the store, merchandise products using store equipment, and lift up to 50 pounds.