Sales and Service Support Specialist

ABB Schweiz AG; Dorval; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A global market leader in lighting solutions is seeking a Sales & Service Support Specialist in Dorval, Quebec. This role involves end-to-end support of products for emergency lighting and achieving sales targets. The ideal candidate has strong communication skills, is proficient in Microsoft Office, and is comfortable managing customer relationships. This position offers a hybrid work model with an emphasis on teamwork and innovation.

Benefits

Opportunity for professional growth

Supportive team environment

Flexibility with work hours

Responsibilities

• Quoting products/systems/services to customers and market partners.
• Establishing and maintaining effective customer relationships.
• Processing and regular status reviews of orders.
• Supporting and developing new market opportunities.
• Managing and supporting account/market partner returns.

Skills

Comfortable with multiple technologies and proficient with computers

Proficient with Microsoft Word, Excel, PowerPoint, and PDF Exchange Editor

Good time and task management skills

Advanced communication skills over multiple platforms

Driven and motivated to proactively identify problems

Team-oriented with the ability to work cooperatively

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till: Inside Sales Manager, USA

As a Sales & Service Support Specialist, you will have the opportunity to be responsible for end-to-end support of products/systems/services for Emergency and Hazardous location lighting in accordance with the business strategy. Achieve both qualitative and quantitative sales targets. Build long-term customer relationships and manage resolution to specific customer needs and issues.

The work model for the role is hybrid (between 2 and 3 days per week at the office in Dorval).

This role contributes to the Emergency and Hazardous location lighting for the US market. Main stakeholders are our network of sales agents, market partners, and factory direct customers.

You will be mainly accountable for:

• Quoting products/systems/services to customers and market partners in alignment with departmental directives (Sales margin analysis and overage approval).
• Establishing and maintaining effective customer relationships to understand needs, promote understanding of our full product/systems/services offering, and provide solutions.
• Processing and regular status reviews of orders, in alignment with KPI targets, and proposing alternative solutions if issues arise.
• Supporting and developing new market opportunities in designated regions, ensuring knowledge sharing and cross-collaboration with customers and partners.
• Managing and supporting account/market partner returns and credit requests.

You will join a dynamic and energetic team that values new ideas and innovations for professional growth.

Requirements:

• Comfortable with multiple technologies and proficient with computers.
• Proficient with Microsoft Word, Excel, PowerPoint, and PDF Exchange Editor.
• Good time and task management skills.
• Advanced communication skills over multiple platforms (email, phone, video conference, etc.).
• Driven and motivated to proactively identify problems and escalate them.
• Team-oriented with the ability to work cooperatively.

What's in it for you?

We give you the space to lead, support to grow, and the chance to make a difference. Whether solving problems, building new solutions, or helping others succeed, your impact is valued. Join a team that appreciates your voice and celebrates your progress.

More about us

The Emergency Lighting Business Line is a global leader in designing, manufacturing, and marketing specialized lighting solutions for emergencies and extreme environments. We pride ourselves on innovative products and services, collaborating with consultants, architects, wholesalers, and installers throughout the project lifecycle to enhance safety and peace of mind. We look forward to your application.

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor
• Ursprungsbefolkning
• Medlemmar av synliga minoriteter
• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.