Sales and Service Rep, Lead

Jobtailor; Fort McMurray; On-site; CAD 110,000 - 140,000; Full time

Job summary

Grainger is seeking an Onsite Leader in Alberta to supervise and coach an onsite team, ensuring top-tier customer service and safety compliance. You will lead daily operations, manage workload, and coordinate with vendors and internal partners to deliver on customer expectations.

The role requires leadership experience, strong communication, and the ability to operate Grainger tools and safety programs. This is a full-time on-site position with a 7-on/7-off rotation and 12-hour shifts.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of customer service and sales experience in a related field preferred.
• Previous leadership experience would be a definite asset.
• Passion for customer service, sales, and people development.
• Ability to energize others and work within high performing teams.
• Ability to adapt to shifting demands and priorities.
• Ability to articulate Grainger's vision to team members.
• Proficient computer skills and aptitude in common software applications.
• Ability to safely learn and operate powered industrial equipment.
• Valid driver’s license and ability to operate Grainger Truck on customer sites.

Responsibilities

• Support branch leadership under the general direction of the Operations Manager.
• Provide peer-to-peer coaching and delegate duties based on workload.
• Support incident reviews and safety investigations.
• Maintain product knowledge and complete required training programs.
• Drive operational metrics for customer satisfaction, sales, safety, and improvements.
• Foster communication among internal partners and Onsite teams.
• Facilitate team-member onboarding and ongoing training.
• Ensure compliance with regulations and company policies.
• Perform other onsite support duties as required.
• Work a 7-days-on, 7-days-off rotation with 12-hour shifts (7:30–7:30) day and night.

Skills

Customer Service Experience

Leadership Experience

Coaching

Team Collaboration

Adaptability

Communication

People Development

Computer Proficiency

Powered Industrial Equipment Operation

Education

Highschool Diploma or equivalent

Tools

Grainger Truck

Vending/VMI Systems

Tool Serialization Systems

Customer Management Software

Job description

• Support branch leadership under the general direction of the Operations Manager
• Provide peer-to-peer coaching and delegate duties based on workload
• Support incident reviews and safety investigations
• Report absences and obtain coverage for absent team members
• Hold and answer the Onsite Leader cell phone
• Accommodate customer-requested location closures
• Manage after-hours requests on night shifts
• Participate in scheduled customer calls
• Sign off on Team Member FLHA and BBX requirements
• Complete Behavior Based Safety Observations
• Participate in health and safety initiatives, walkthroughs, and Field Level Hazard Assessments
• Transport inventory and tools across the customer facility
• Support Tool Management initiatives, including quotes, orders, repairs, recertification, status follow-up, and tool returns
• Partner with Inventory to complete stock alignments, one-time orders, and MI’s
• Conduct Toolbox Talks
• Manage a customer-specific inbox and respond to customer stakeholders
• Support Vending/VMI implementations, maintenance, and replenishment
• Assist with vendor visits and onsite training
• Provide exceptional customer service and resolve customer concerns
• Support daily quotes, order processing, returns, receiving, stock put-away, tool serialization, repair staging, sourcing, and follow-ups
• Foster communication among internal business partners and Onsite teams
• Facilitate team-member onboarding and ongoing training
• Maintain product knowledge and complete required training programs
• Drive operational metrics for customer satisfaction, sales, safety, and operational improvements
• Suggest and implement process and sales improvements
• Ensure compliance with regulations and company policies
• Perform other onsite support duties as required
• Work a 7-days-on, 7-days-off rotation with 12-hour shifts from 7:30 to 7:30, alternating days and nights

Requirements

• Highschool Diploma or equivalent preferred
• 1-3 years of customer service and sales experience in a related field preferred
• Previous leadership experience would be a definite asset
• Passion for customer service, sales, and people development
• Ability to energize others and work within high performing teams
• Ability to adapt to shifting demands and competing priorities
• Ability to understand and articulate the vision of Grainger to all team members
• Proficient computer skills and aptitude in the use of computers and software applications
• Ability to safely learn and operate powered industrial equipment
• Valid driver’s license required
• Ability to operate a Grainger Truck safely on a customer site required
• Fit Test certification where applicable
• Pre-employment background check required for all external candidates

Core Competencies

Demonstrates strong customer service and sales capabilities while effectively managing team dynamics and operational processes. Proficient in safety compliance, tool management, and inventory control, with a focus on driving customer satisfaction and operational improvements.

Highest-signal resume keywords

• Customer Service Experience
• Leadership Experience
• Tool Management
• Behavior Based Safety Observations
• Operational Metrics Management

Hard Skills

• Customer Service
• Sales Experience
• Tool Management
• Inventory Control
• Behavior Based Safety Observations
• Operational Improvements
• Field Level Hazard Assessments
• Computer Proficiency
• Powered Industrial Equipment Operation
• Stock Alignments

Soft Skills

• Coaching
• Team Collaboration
• Adaptability
• Communication
• People Development

Certifications & Qualifications

• Fit Test Certification
• Valid Driver’s License

Industry Keywords

• Safety Compliance
• Operational Metrics
• Customer Satisfaction
• Onsite Support
• Incident Reviews

Tools & Technologies

• Grainger Truck
• Vending/VMI Systems
• Customer Management Software
• Tool Serialization Systems