Sales and Reservations Agent

Nootka Marine Adventures; Courtenay; On-site; CAD 40,000 - 60,000; Full time

Job summary

A luxury fishing resort company is seeking a Sales and Reservations Agent to join their dynamic team in Courtenay, BC. The ideal candidate will have excellent customer service skills, experience in sales, and be comfortable using booking software. This role requires effective communication, organization, and an ability to multi-task in a fast-paced environment. Weekend work is required, with a commitment to providing guests an unforgettable experience.

Qualifications

• 2 years in customer service and/or sales experience.
• Exemplary phone manner and etiquette.
• Basic numeracy skills for processing payments.

Responsibilities

• Answer reservations phone line and respond to customer emails.
• Provide accurate information about products and resort experiences.
• Manage the sales pipeline from contact to close.

Skills

Customer service experience

Strong communication skills

Sales principles understanding

Multi-tasking ability

Tech-savvy

Tools

Microsoft Office Suite

Booking software (Maestro preferred)

CRM systems

Job description

Sales and Reservations Agent: Your West Coast Adventure Awaits!

Come join our dynamic and adventurous team at Nootka Marine Adventures. If you love the remote outdoors and delighting customers, this position may be for you!

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

Position:

We are hiring a Sales and Reservations Agent, reporting to the Shared Services and Reservations Supervisor. If you love bringing your upbeat and professional personality to every interaction and take pride in crafting dream vacations by booking luxury accommodations and memorable experiences, this role could be a perfect fit for you.

This role is 40 hours per week and will require weekend work based out of our Head Office in Courtenay, BC. There may also be some travel required.

Get to know us:

To reach our resorts, take a journey west along one of Canada’s most scenic highways, winding through the breathtaking mountain landscapes of Strathcona Park. Continue past the village of Gold River toward Tahsis. Just two hours by road from Campbell River you’ll find Moutcha Bay Resort, nestled on Vancouver Island’s remote shores of Nootka Sound.

Nootka Sound Resort is located at Galiano Bay, surrounded by rugged Canadian coastal mountains and thick old-growth forest. This all-inclusive floating resort is accessible by boat or floatplane and popular with corporate groups.

Newton Cove Resort is an upscale floating retreat, a true hidden gem in the wilderness and a world-class floating retreat. Tucked away in a secluded bay within Espinosa Inlet, near the Pacific gateway to Esperanza Inlet, it offers adventurous anglers convenient access to some of British Columbia’s premier salmon and halibut fishing.

Requirements of Sales and Reservations Agent:

• 2 years in customer service and/or sales experience.
• A natural people person with strong communication and exceptional customer service skills.
• Exemplary phone manner and etiquette.
• Ability to multi-task and problem solve effectively.
• Solid understanding of sales principles and sales management with a proven ability to provide results.
• Basic numeracy skills with some experience taking and processing payments.
• Tech-savvy and ability to learn and use multiple software including the Microsoft Office Suite.
• Experience using booking software (Maestro preferred).
• Experience using a CRM.
• Experience or interest with salt-water fishing an asset
  
  

Duties for Sales and Reservations Agent:

• Professionally answering the reservations telephone line and responding to customer emails.
• Provide accurate and helpful information about our products, services, and resort experiences.
• Manage the sales pipeline from first contact to close by keeping things moving, staying on top of follow-ups, and helping deals stay on track.
• Maintain detailed records of payments, quotes, leads, calls, emails, and other sales activities.
• Collect and update guest information accurately while maintaining organized guest records in Monday.
• Create and manage reservations in accordance with established procedures, using Maestro.
• Follow up with guests, post-inquiry or post-booking, to ensure satisfaction and facilitate ongoing bookings.
• Communicate guest details clearly with relevant properties and departments to ensure a seamless experience.
• Complete day-end balancing and settlement reports.
  
  

Working with us:

We value FISHING: Fiscal Responsibility, Integrity, Skill Development, Harmony, Innovation, Nurturing, and above all the Guest Experience.

We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and stives to create an inclusive environment for all employees.