Sales and Rental Associate / Account Services Representative

Long & McQuade Musical Instruments; London; On-site; CAD 30,000 - 50,000; Full time

Job summary

A leading musical instruments retailer is seeking a full-time Sales and Rental Associate to engage customers in-store and manage account services. The ideal candidate will be a musician with strong communication skills, enthusiasm, and a customer-oriented attitude. You will help customers find the right products and provide exceptional service in a fast-paced environment. This position requires flexibility for weekdays, weeknights, and weekends.

Qualifications

• Must be a musician who plays at least one instrument.
• Previous experience in retail or sales is an asset.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Help customers with selling and renting of musical instruments.
• Demonstrate products and explain their benefits.
• Manage customer accounts and collections.

Skills

Verbal communication

Interpersonal skills

Negotiation skills

Customer service

Organizational skills

Attention to detail

Education

Musical background

Experience in retail or sales

Tools

Microsoft Office

Job description

Title

Sales and Rental Associate / Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

20 Meg Drive

London South, ON

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager
  
  

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Excellent interpersonal, communication and negotiation skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to provide a high level of customer service, both in-store and over the phone
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Must be able to work weekdays, weeknights and weekends
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset