Sales and Direct Customer Service Team Member

IPC Management Group; Carmichael No. 109; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading sales company in Saskatchewan is seeking a Sales and Direct Customer Service Team Member to drive customer acquisition in the telecommunications sector. In this role, you will guide customers, manage inquiries, and achieve sales targets. Candidates should have customer service or sales experience, excellent communication skills, and a high school diploma. This position offers a dynamic team environment and uncapped commissions based on performance.

Benefits

Opportunities for growth and advancement

Dynamic and supportive team

Access to cutting-edge sales strategies

Qualifications

• Proven experience in customer service or sales, preferably in telecommunications.
• Ability to actively listen and identify customer needs.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Deliver exceptional customer service and sales enrollment for mobile service solutions.
• Engage directly with customers to understand their needs.
• Document customer interactions and sales activities.

Skills

Customer service experience

Sales ability

Interpersonal skills

Problem-solving skills

Active listening

Education

High school diploma or equivalent

Some college experience preferred

Tools

CRM software

Sales tools

Job description

Overview

Alvearium Marketing is a leading sales company focused on the telecommunications sector. We specialize in driving customer acquisition and market growth for our partners.

As a Sales and Direct Customer Service Team Member, you\'ll be the friendly face, guiding customers to the perfect mobile service solutions and ensuring their experience is seamless. If you thrive on positive interactions and can easily identify customer needs, this role is for you.

Do you love helping people and have a natural flair for sales? You\'re just who we need on our Sales and Customer Service team!

Responsibilities

• Deliver exceptional customer service and sales enrollment for mobile service solutions at community events and partnered retailer promotions
• Engage directly with customers to understand their needs and recommend suitable products and services
• Process new customer acquisitions and upgrades efficiently and accurately
• Educate customers on product features, benefits, and service plans
• Handle customer inquiries and resolve issues with a positive and proactive approach
• Maintain a high level of product knowledge and stay updated on industry trends
• Achieve sales targets and contribute to Sales and Direct Customer Service Team Member performance goals
• Document customer interactions and sales activities meticulously

Benefits

• Opportunity to work with a leading sales and customer experience agency
• Be part of a dynamic and supportive team
• Growth and advancement opportunities within the company
• Access to cutting-edge sales and marketing strategies
• Collaborate with key players in the telecommunications sector
• Positive and engaging work environment
• Direct impact on customer satisfaction and market growth

Qualifications

• Proven experience in customer service or sales, preferably in telecommunications
• Excellent interpersonal and communication skills
• Ability to actively listen and identify customer needs
• Strong problem-solving abilities and a customer-centric mindset
• Comfortable working in a fast-paced, target-driven environment
• Proficiency in using CRM software and sales tools
• A natural flair for sales and the ability to close deals effectively
• High school diploma or equivalent; some college experience preferred

Your success determines your paycheck in this uncapped commission role. Compensation estimates reflect what the average-performing representative earns annually.