Sales and Customer Support Coordinator

Envy Consulting Group; Golden Horseshoe; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the CPG sector is seeking a Sales & Customer Service Coordinator in Golden Horseshoe, Ontario. The ideal candidate will manage client relationships, support order processing, and ensure exceptional customer service. This role requires strong organizational skills and a proactive approach. Experience with national retail accounts is a plus, making it perfect for someone who thrives in a fast-paced environment.

Qualifications

• 3+ years of experience in inside sales or customer service.
• Strong customer service orientation and communication skills.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Build and maintain relationships with retail partners.
• Manage order processing and administrative functions.

Skills

Customer Service

Communication

Organizational Skills

Tools

Microsoft Office

CRM Systems

NetSuite

Job description

Location : Full-Time, Onsite – Near 401 / Kipling Ave. Toronto

Travel : Occasional local travel required (mileage reimbursed)

We are recruiting on behalf of a well-established national CPG brand whose products are found in major retailers across the country. They also specialize in wholesale distribution. Currently, they are seeking a highly organized and customer-focused Sales & Customer Service Coordinator to support client relationships, manage order processing, and handle key administrative functions. This role is ideal for someone who thrives in a fast-paced office environment, enjoys solving problems, and is confident communicating with both customers and internal teams. Experience with national retail accounts such as Loblaw, Walmart, or Fortinos is a strong asset.

Key Responsibilities

• Act as the primary point of contact for customer inquiries and support requests.
• Make outbound calls to existing accounts to process orders, confirm inventory needs, and promote new product offerings.
• Build and maintain positive relationships with key retail and distribution partners.
• Provide exceptional service by responding promptly to customer concerns and resolving issues efficiently.
• Share product knowledge and promotional details with customers via phone and email.
• Proactively follow up with accounts to drive reorders and support ongoing sales targets.
• Accurately enter sales orders, invoices, and customer statements into company systems.
• Manage order tracking, fulfillment, and communication with logistics as needed.
• Generate and distribute regular sales and performance reports for internal use.
• Maintain customer databases and manage entries for new products.
• Support collections by contacting customers with outstanding payments.
• Assist with marketing communications, such as promotional product lists and email campaigns.
• Perform general office administration duties including filing, data entry, and scheduling support.

Qualifications

• 3+ years of experience in inside sales, customer service, or sales administration—preferably in the food or retail industry.
• Strong customer service orientation with excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CRM systems and NetSuite is a plus.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Proactive, self-motivated, and collaborative team player.
• Valid driver’s license and access to a reliable vehicle for occasional retail visits are preferred.

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Staffing and Recruiting

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Sales Support Coordinator • Golden Horseshoe, ON, Canada