Sales and Customer Service Specialist – On Site

IO Solutions Call Center; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading customer service firm in Montreal seeks a Sales and Customer Service Specialist. You will provide quality customer service over the phone, meet sales targets, and enjoy growth opportunities in a dynamic work environment. Fluency in French or English is required. Join a multicultural team that values your contributions and offers a structured Advancement Program.

Benefits

Work from home option after 6 months

Full-time paid training

Discount on cell phone plans

Dynamic work environment

Incentive premiums

Qualifications

• Fluent in French or English or Chinese.
• Strong persuasion and negotiation skills.
• Ability to meet sales targets.

Responsibilities

• Interact with customers by phone and provide solutions.
• Establish trust and promote products.
• Meet or exceed sales targets.

Skills

Excellent communication skills

Sales-oriented mindset

Strong persuasion and negotiation skills

Customer focused

Ability to work in a performance-driven environment

Job description

Sales and Customer Service Specialist – On Site

IO Solutions Contact Center is looking for candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Quebec.

WHAT WE OFFER

• Work from home option available after 6 months on-site
• Full-time paid training
• Up to 50% discount on cell phone plans from our partners
• A dynamic and welcoming work environment
• Incentive premiums and stimulating recognition initiatives
• Job stability
• A multicultural team that makes you feel challenged and appreciated
• A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

RESPONSIBILITIES

Interact with customers by phone; advise and offer solutions adapted to their needs

Establish a climate of trust with the client in order to promote products, services and client retention

Provide attentive, courteous and efficient customer service

Provide a unique experience through the quality of your service delivery

Act as an expert on our products and services

Analyze customer needs based on account and billing information

Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs.

Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions.

Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs.

Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction.

Handle objections and provide alternative solutions to close sales and enhance customer satisfaction.

Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.

Qualifications

Excellent communication skills in French or English or Chinese.

For French and Chinese-speaking candidates : English language is an asset but not required

Customer focused, positive attitude, empathy and good listening skills

Strong persuasion and negotiation skills, with the ability to influence customer decisions.

Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs.

Experience in handling objections and turning potential rejections into successful sales.

Ability to meet sales targets and work in a performance-driven environment.

Comfortable promoting products or services in a customer-focused manner.

Ability to work in a computer environment

Ability to multi-task

Punctuality and respect for work schedules

Good time management

Organized and autonomous

Type of position

Permanent

Full time

Part-time

Languages Required

French

Cantonese and / or Mandarin

Location

Department Group

Call Center

Customer Service

To be discussed

As soon as possible

Apply for position

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