Sales and Customer Service Representative

First Place Trailers and Power Sports; Brighton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in Brighton is seeking a Sales and Customer Service Representative to assist customers with all-purpose and specialty cargo trailers. The role includes greeting customers, matching their needs, and providing product information. Ideal candidates should possess sales experience and knowledge of trailers, with a competitive salary based on skills and experience.

Qualifications

• High School or higher.
• Previous sales experience would be considered an asset.
• Knowledge of trailer and basic mechanical knowledge in the automotive industry is considered an asset.

Responsibilities

• Greet and assist customers in the showroom or on the lot.
• Understand customer needs to match them with appropriate cargo trailer models.
• Process customer orders and maintain a sales status from order to delivery.

Skills

Sales experience

Knowledge of trailers

Customer service

Education

High School Diploma or higher

Job description

Sales and Customer Service Representative

Job Post

Sales and Customer Service Representative

Posted on June 19, 2025

First Place Trailers and Power Sports , located on Loyalist Drive in Brighton, is seeking a Sales and Customer Service Representative First Place Trailers and Power Sports supplies all-purpose cargo trailers for sale as well as specialty trailers such as car haulers, quad trailers, snowmobile trailers, tool trailers and even customized office trailers. Single, tandem and even triple axle trailers are available with a wide variety of axle carrying capacities

Job Duties:

• Greet and assist customers in the showroom or on the lot.
• Understand customer needs to match them with appropriate cargo trailer models (e.g., size, weight capacity, features).
• Offer product recommendations based on customer requirements.
• Educate customers on the different types of trailers (e.g., enclosed vs. open, utility, car haulers, etc.).
• Answer customer questions about products, including specifications, pricing, warranty, and financing options.
• Demonstrate how different trailers work, their features, and benefits.
• Walk-around demonstrations when applicable.
• Process customer orders and maintain a sales status from order to delivery.
• Prepare quotes and invoices.
• Follow up with leads through phone calls, emails, or direct mail campaigns.
• Develop and maintain long-term relationships with customers to encourage repeat business and referrals.
• Keep detailed records of all interactions in the CRM system.
• Assist with the promotion of special offers, seasonal sales, and events.
• Coordinate with marketing teams to ensure proper product displays and online listings.
• Upload inventory to company website and social media.

Skills/Qualifications:

• High School or higher
• Previous sales experience would be considered an asset
• Knowledge of trailer and basic mechanical knowledge in the automotive industry is considered an asset

Additional Information:

• Compensation: Competitive salary dependent on skill and experience
• Job type: Full-time
• Schedule: Monday – Friday, 8am – 5pm and rotating Saturdays 9-12