Sales and Customer Service Administrator

Liburdi Dimetrics Corporation; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in Ontario is seeking a Sales and Customer Service Administrator. You will manage orders, interact with customers, and coordinate between departments. Candidates should have 3-5 years in customer service, MS Office proficiency, and a strong attention to detail. This full-time position offers competitive wages.

Qualifications

• 3-5 years of previous admin or customer service experience required.
• Intermediate level experience with MS Office required.
• Previous experience supporting a sales or customer service team an asset.

Responsibilities

• Managing sales order desk for parts and service products.
• Generating quotes using standard templates.
• Coordinating orders and handing off to Accounting.

Skills

Strong attention to accuracy and detail

Quick learner

Ability to work in a fast paced deadline driven environment

Strong team based approach

Professional phone mannerisms

Excellent written and verbal communication skills

Education

College level Admin / Customer Service education

Tools

MS Office

Great Plains software

Job description

Overview

Location: Dundas, Ontario, Canada

Website: www.liburdi.com

Number of Positions: 1

Posting Date: September 17, 2025

Reference Number: JE09172025

Liburdi Dimetrics Corporation is a leader in design and manufacturing of specialized welding equipment. Our systems are used in many industries including nuclear, power generation, petro-chemical and medical. Liburdi combines expertise in control technology, machine design and welding processes to develop unique solutions to challenging applications presented by these industries.

We are currently seeking a candidate who is qualified for the role of Sales and Customer Service Administrator. The role reports to the Sales and Marketing Representative. Liburdi Dimetrics Corporation offers competitive wages. The hours will typically be Monday to Friday, 8:30 am – 5:00 pm.

Responsibilities

• Managing sales order desk (parts and service products)
• Generating quotes using standard templates
• Generating and inputting orders
• Coordinating parts and equipment returns
• Coordinating orders and handing off to Accounting after shipment has taken place
• Interacting directly with customers on a day to day basis
• Taking orders via email, phone and other methods
• Responding to customer’s needs and questions
• Resolving customer issues and/or complaints
• Providing order and delivery updates and status reports
• Providing inventory status
• Coordinating between customers and other company departments such as: engineering, purchasing, manufacturing / production, shipping, receiving, service teams and managers
• Coordinating information flow between departments
• Assisting with updating spare parts lists
• Assisting with contacting cold leads and after sales customer contacts, validating information, handing off information to salesperson
• Assisting with the completion of customer surveys where requested
• Performing essential office administration duties including covering front desk reception as needed

Key Skill Requirements

• Strong attention to accuracy and detail
• Quick learner, with a willingness to learn new skills
• Ability to work in a fast paced deadline driven environment
• Strong team based approach to daily work
• Skilled at finding resources and independently solving problems
• Ability to effectively work with a variety of different personalities
• Skilled at defusing situations and dealing with difficult individuals
• Professional phone mannerisms
• Superior customer service mind set
• Excellent written and verbal communication skills
• Ability to prioritize work effectively
• Ability to work independently

Key Experience / Education

• 3-5 years of previous admin or customer service experience required
• Intermediate level experience with MS Office required
• Knowledge of Great Plains software is preferred
• College level Admin / Customer Service education preferred
• Previous experience supporting a sales or customer service team an asset
• Previous experience working with nuclear or aerospace industry customers an asset

Application Information

This role is full-time. Successful candidates are required to pass a standard reference check.

This job posting is for an existing vacancy.

Interested candidates are encouraged to forward their resume (with the position reference number in the subject line) to: [e-mail]. Only qualified candidates selected for an interview will be contacted.

Equal Opportunity and Accommodations

Liburdi is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Liburdi does not use AI to sort, screen or assess potential applicants.