SALES AGENT ONLINE RETAIL

Preston Phipps Inc; Mississauga; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales professional to join their dynamic team in Mississauga. This role involves supporting the sales of technical products and collaborating closely with the outside sales team to enhance customer experience. The ideal candidate will have a technical background, strong communication skills, and a customer-oriented mindset. Join a company with over 90 years of expertise in providing innovative solutions in the steam and hot water sectors. This is a fantastic opportunity to grow your career while contributing to a forward-thinking organization that values teamwork and personal development.

Benefits

Competitive Base Salary

Ownership Program

Office Profit Sharing

Benefits Package

Qualifications

• At least 2 years of related experience, preferably in technical support or customer service.
• Strong technical aptitude with a desire to learn about products and applications.

Responsibilities

• Serve as a hub for quote development and order processing.
• Support customers in collaboration with outside sales to advance sales opportunities.
• Prepare quotes and project proposals for customers.

Skills

Technical Support

Customer Service

Sales Coordination

Problem Solving

Communication Skills

Education

Technologist or Technical Degree

Tools

ERP System (P21)

CRM Software

MS Word

MS Excel

MS Outlook

Job description

Position: Inside Sales

Are you looking for an opportunity to grow personally while contributing to the success of a growing organization? Are you both technical and personable? Are you self-driven, customer-oriented, and a team player? Preston Phipps is seeking a new team member for the role of Inside Sales at our Central Canada office in Mississauga, ON.

The ideal candidate will have experience supporting the sales of technical products, preferably in mechanical systems. They should have inside sales and/or technical support experience and be adept at supporting the outside sales team, assisting customers with proposals, and processing orders. If this sounds like a good fit, read on.

Responsibilities

1. Serve as a hub for quote development and order processing, coordinating between the outside sales team, customers, suppliers, and internal divisions.
2. Support customers in collaboration with outside sales to advance sales opportunities towards closure.
3. Contribute to initiatives aimed at enhancing the customer experience and enabling the sales team to focus more on customer engagement.
4. Review product selections based on performance parameters.
5. Use price books, configurators, and suppliers to price equipment.
6. Create project cost sheets for review prior to quoting.
7. Prepare quotes and project proposals for customers.
8. Process purchase orders, reviewing terms and conditions.
9. Prepare and issue technical documents such as shop drawings as needed.
10. Track document flow, order progression, and delivery schedules.
11. Manage returns and support warranty and maintenance services.
12. Utilize ERP system (P21) for order entry and tracking.
13. Use CRM to track customer communications.

Qualifications

• Technologist or technical degree.
• Eligible to work in Canada.
• At least 2 years of related experience, preferably in technical support or customer service.
• Experience with mechanical equipment or HVAC systems.
• Proficient in MS Word, Excel, Outlook, and ERP systems (P21).
• Strong technical aptitude with a desire to learn about our products and applications.
• Organized with good documentation and planning skills.
• Self-motivated and customer-focused.
• Team-oriented with strong relationship-building skills.
• Creative problem-solving and conflict management abilities.
• Excellent verbal and written communication skills in English.

Compensation and Benefits

• Competitive base salary.
• Ownership program.
• Office profit sharing.
• Benefits package.

About Preston Phipps Inc.

Preston Phipps Inc. is a leading provider in the steam, hot water, and laboratory sectors, offering equipment sales, engineering, and installation services. We collaborate with consultants, contractors, and owners to design and supply equipment for hospitals, universities, industrial plants, and more. With over 90 years of experience, Preston Phipps maintains an entrepreneurial spirit. Our headquarters is in Montreal, QC, with a Central Canada office in Mississauga, ON. Preston Phipps is part of the Flow Control Group (FCG).