Sales Administrator

Motion; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading mobility solutions provider in Toronto is seeking a Sales Administrator to enhance customer experiences and support the team. The role requires customer service skills, attention to detail, and proficiency in Microsoft Office, with opportunities for professional development and competitive benefits.

Benefits

Comprehensive benefits

Generous vacation and personal days

RRSP/DPSP matching

Maternity/parental leave top-up

Employee Assistance Program

Employee Discount Program

Professional Development Reimbursement

Goodlife Fitness corporate membership discount

Qualifications

• Background in a fast-paced office or customer-facing role.
• Ability to build relationships and communicate professionally.
• Clean criminal background check and bondable.

Responsibilities

• Provide outstanding customer service and solve problems in real-time.
• Answer phones, respond to emails, and process payments.
• Manage external and internal communications efficiently.
• Coordinate sales leads and compile data for reports.
• Process orders, quotes, and invoices accurately.

Skills

Customer service skills

Attention to detail

Organizational skills

Interpersonal skills

Microsoft Office proficiency

Tools

Navision software

Job description

Consider joining us as a Sales Administrator:

You have worked in customer service or in an office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a responsive and problem-solving Sales Administrator to our team in Toronto. You will provide dedicated support to our team of Mobility & Accessibility Consultants and assist them in delivering outstanding customer experiences to our valued clients, families, and community healthcare practitioners. You will drive behind-the-scenes efficiency and process improvement and collaborate with colleagues in our store and warehouse.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training with over 140 courses on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed and grow in the business.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

1. Provide outstanding customer service. Communicate with a high degree of empathy and urgency, responding to client needs and solving problems in real-time. Develop a deep understanding of our clients and the therapist community to respond efficiently.
2. Clerical coordination. Answer phones, respond to emails, digitize files, process payments, billings, and bank deposits.
3. Collaboration. Manage external and internal communications, and build relationships with sales, purchasing, service, and administrative teams.
4. Sales administration. Work closely with the team to drive efficiencies, uphold policies, and improve business processes to meet growing market demands. Coordinate and prioritize sales leads, compile data, and set up meetings.
5. Receive and process orders. Take ownership of creating quotes, orders, invoices, and reports, ensuring timely processing. Maintain client, rental, and inventory data using Navision software, and follow up with clients to confirm paperwork is complete and accurate.

What you bring to the role:

1. Experience. Background in a fast-paced office or customer-facing role. Deadline-driven with strong prioritization skills. Proficient in Microsoft Office Suite, comfortable with databases, and quick to learn new software. Interest in healthcare and mobility industry is a plus.
2. Interpersonal skills. Ability to build relationships, work with customers to find solutions, and communicate professionally and flexibly. Respond to urgent inquiries via phone, email, or in person with empathy and professionalism. Navigate situations with friendliness and compassion.
3. Additional requirements: A clean criminal background check and being bondable.

What we offer:

At Motion, we provide a competitive benefits and rewards package, including:

• Eligibility for comprehensive benefits
• Generous vacation and personal days
• RRSP/DPSP matching
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Motion Milestone recognition
• Employee Referral Bonus
• Professional Development Reimbursement
• Participation in the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount