Sales Administrator

Fuze HR; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading company in the manufacturing of customized refrigeration products is searching for a dedicated Sales Administrator. This onsite position involves providing exceptional customer service, interfacing with multiple departments, and supporting a Business Development Manager to ensure satisfaction and solution-oriented service. The ideal candidate will have a Community College education and a minimum of two years in a similar role, excelling in communication and problem-solving.

Benefits

Base salary of 60k+ (negotiable depending on experience)

Travel expenses covered

Benefits after 3 months

RRSP after 1 year

Qualifications

• Minimum two years’ experience in Sales / Customer service, preferably in a B2B environment.
• Excellent Microsoft Excel skills along with General skills with Microsoft Outlook, Word and PowerPoint.
• Professionalism and effective written/verbal communication skills.

Responsibilities

• Build positive relationships with customers to ensure optimal product knowledge.
• Solve customer problems and respond to inquiries regarding products and prices.
• Perform data entry, handle credit card transactions, and arrange delivery.

Skills

Customer Service

Relationship Management

Communication

Problem Solving

Attention to Detail

Education

Community College Diploma / Certificate

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

ERP Order Entry System (SAP, EPICOR)

Job description

We are looking for a dedicated Sales Administrator for a leader in the manufacturing of customized commercial refrigeration products and solutions. The company caters to ice cream vendors, frozen novelty merchandisers, frozen and refrigerated food merchandisers and are business partners with major corporations in the food industry.

The team of focused and friendly professionals are always happy to serve customers and has been doing so for over 30 years.

In this role, the Order Desk Representative will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

The ideal candidate enjoys talking to people and proactively solving issues. You will work in tandem with a Business Development Manager to deliver industry-leading customer service.

Please note this is an onsite position.

What You Will Do

• Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge of products, prices, availability, product uses, and credit terms.
• Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
• Solve customer problems and find the best possible solutions by working with internal departments.
• Perform data entry in various platforms including : maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
• Arrange and direct delivery and installation of products / equipment as per customer requirements. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Provide management with feedback on products & services for any improvement / design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.
• Occasionally travel to trade shows and customer locations (up to 20% of work time)

What you have to offer

• Post-Secondary education, preferably a Community College Diploma / Certificate.
• Minimum two years’ experience in Sales / Customer service, preferably in a B2B environment.
• Excellent Microsoft Excel skills along with general skills with Microsoft Outlook, Word and PowerPoint.
• Experience with an ERP order entry system (SAP, EPICOR, etc.)
• Effective and high-quality customer service and relationship management skills.
• Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
• Developing rapport and effective listening skills.
• Professionalism – patience, poise, tact and ability to deal with high-volume customer traffic.
• Effective verbal and written skills – must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail, accuracy and adaptable to change.

What we offer :

• Base salary of 60k+ (negotiable depending on experience)
• Travel expenses covered
• Benefits after 3 months
• RRSP after 1 year

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