Sales

Outlet Fashion; Leeds and the Thousand Islands; On-site; CAD 21,000 - 28,000; Full time

Job summary

Coach is seeking a Sales Associate in Canada to provide an elevated, personalized shopping experience and support daily store operations. You will build lasting client relationships, drive sales, and contribute to omni-channel selling and team collaboration to strengthen brand loyalty and revenue.

As the front-line ambassador, you will adhere to style and service standards, utilize POS and clienteling tools, and participate in brand initiatives and training programs while maintaining a calm,

Qualifications

• Front-line ambassador for a luxury brand.
• Delivers personalized shopping experiences.
• Meets personal and store sales goals.

Responsibilities

• Represent Coach as a brand ambassador following style and service standards.
• Build client relationships through styling and fashion advice.
• Drive sales through cross-selling and tailored recommendations.
• Process transactions and returns accurately and efficiently.
• Support store operations including stock, replenishment, and visual merchandising.
• Collaborate with teammates to foster a high-energy, customer-focused environment.

Skills

Customer service

Sales

Product knowledge

Brand knowledge

Job description

Job Description

The Sales Associate is the front-line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.