SailPoint Support Engineer

KeyData Associates Inc.; Canada; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a SailPoint IIQ Support Engineer to join their Managed Services team. This role involves managing critical customer issues, providing level two support, and ensuring seamless operations of the SailPoint Identity IQ Platform. You'll work in a dynamic environment that values collaboration and innovation, while also enjoying flexible work arrangements. If you are passionate about identity access management and eager to contribute to impactful solutions, this is an exciting opportunity to advance your career in a rapidly growing sector.

Benefits

Flexible working models

Continuous learning opportunities

Work-life balance support

Collaborative culture

Career growth opportunities

Qualifications

• 2+ years of experience in SailPoint IIQ administration.
• Strong understanding of ITIL processes in IAM.
• Ability to troubleshoot complex production issues.

Responsibilities

• Manage SailPoint Identity IQ Platform and resolve incidents.
• Collaborate with teams to troubleshoot issues promptly.
• Design and implement custom plugins and connectors.

Skills

Troubleshooting

SailPoint IIQ Administration

Communication Skills

Collaboration

Root Cause Analysis

Education

Bachelor’s degree in Computer Science

ITIL Certification

Tools

SailPoint IIQ

Unix/Linux

Tomcat 9.0

Scripting Languages (Java, Bean Shell, PowerShell)

Job description

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

If you're ready to take your career to the next level, apply today to join our dynamic team. At KeyData Cyber, we don't just hire — we build careers, empower growth, and create a workplace where innovation and creativity thrive.

At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.

KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:

• Identity Governance & Administration (IGA)
• Privileged Access Management (PAM)
• Customer Identity & Access Management (CIAM)
• Cloud Security Posture Management (CSPM)
• Identity Threat Detection & Response (ITDR)

Come join us, you’re key to our success!

We are currently looking to hire a SailPoint IIQ Support Engineer to join KeyData Cyber's Managed Services team who will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required depending on the project's needs. This may include weekend work.

About Our team:

The KeyData Cyber's Next-Gen Managed Services accelerates customers’ ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers — small and large businesses, educational institutions, and government agencies — see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.

If you're passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!

Location: Canada

Employment Type: Full-Time, Remote

Responsibilities:

• Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
• Manage incidents & problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
• Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
• Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
• Respond promptly to critical incidents and participate in on-call rotations as required.
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
• Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
• Enhance and customize existing connectors to optimize performance and functionality.

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin.
• Strong understanding of ITIL processes and their application in Identity and Access Management.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
• Experience in ITIL Framework.
• Excellent communication and collaboration skills.

Preferred qualifications:

• Certified SailPoint Identity IQ Professional.
• Experience in managing the overall operations of SailPoint Identity IQ.
• Experience with scripting languages (e.g., Java, Bean Shell, PowerShell).

Why KeyData Cyber?

A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.

A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.

A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Apply now to join the KeyData Cyber team!