Safer Communities Case Manager

City of Lethbridge; Lethbridge; On-site; Full time

Job summary

The City of Lethbridge is seeking a dedicated Safer Communities Case Manager to provide safety and support for youth in the community. This role involves working with high-risk youth and collaborating with various services to address their needs and foster a supportive environment. The ideal candidate must hold a relevant bachelor's degree and have at least three years of case management experience. An understanding of youth care practices and strong communication skills are essential.

Qualifications

• Minimum bachelor’s degree required, focused on youth, health services, or case management.
• 3 years of experience in youth or case management services.
• Understanding of youth care and trauma-informed practices considered an asset.

Responsibilities

• Manage cases for high-risk youth with a focus on safety and well-being.
• Develop individualized service plans addressing various needs.
• Work collaboratively with Lethbridge Police Services and community resources.

Skills

Communication skills

Crisis management

Case management

Advocacy skills

Education

Bachelor’s degree in relevant disciplines

Job description

Job Brief

The Safer Communities Case Manager is responsible for ensuring a safe and supportive environment for youth to engage in activities that reduce the impact of criminal activity/involvement as outlined in the Building Safer Communities Fund.

Subject to Continued External Funding

At the City, we win the hearts of the community through discipline, teamwork, composure and applying a strategic mind-set. Our Community Social Development Department is seeking a results-oriented team members who demonstrates professionalism and commitment to providing exemplary public service. The Safer Communities Case Manager is responsible for ensuring a safe and supportive environment for youth to engage in activities that reduce the impact of criminal activity/involvement as outlined in the Building Safer Communities Fund (BSCF).

Working in partnership with Lethbridge Police Services and under the direction of the Community Social Development Operations Manager, the Safer Communities Case Manager is responsible for ensuring a safe and supportive environment for youth to engage in activities that reduce the impact of criminal activity/involvement as outlined in the Building Safer Communities Fund (BSCF). The objective of the BSCF is to support Municipalities in their efforts to address gun and gang prevalence by providing a determined funding allocation to put in place community led projects to combat gun and gang violence and address knowledge gaps concerning the impacts of interventions in gun and gang violence.

The Case Manager will oversee all expectations of service planning including intake, admission, case plan development, evaluation, assessment of short- and long-term needs, referrals to appropriate resources and exit planning. They will work in collaboration with Lethbridge Police Services and the Community Social Development team to ensure these outcomes are achieved.

WAGE: $40.24 per hour (rate under review)

HOURS OF WORK: 7.5 hours per day, Monday to Friday, 37.5 Hours weekly

STATUS: Term position, running until March 31, 2026; subject to continued external funding

Duties And Responsibilities

• Case management of high-risk youth, as identified by Lethbridge Police Services
• Complete appropriate assessments according to case plans and goals
• Case Manager’s will use a strength based and person-centered approach to develop individualized service plans that address youth’s needs including health and emotional well-being, parental/guardian support, education, safety, recreational and community supports, legal and custody, and financial needs
• Creative case planning when developing life skills, meaningful daily activity, and connection to community
• Provide support to parental/guardians as needed to ensure that service plan goals are met
• Review, evaluate and document all changes in the youth and/or development
• Provide appropriate referrals to internal and external programs for long-term support
• Ensure all documentation and client progress information is accurate and up to date as well as weekly maintenance of caseload files
• Actively work with client’s unique network of support by developing professional relationships with appropriate cultural or spiritual connections, family doctor, pharmacy, school districts, community resource centers and more to meet service plan goals
• Advocate on behalf of the youth in order to meet service plan goals
• Initiate and support Case Conferences with client support system as needed
• Required education and experience:
• A minimum bachelor’s degree in relevant disciplines is required with a focus on youth, health services, addiction and mental health, crime prevention, case management, etc
• Proven experience with a minimum of 3 years’ experience in results-oriented, high paced culture focused on youth and/or case management services.
• The ideal candidate will possess a proven track record in strategic social and/or health delivery case management, which could include clinical expertise relating to psychosocial support, addiction and mental health, or other social work.
• An understanding of youth care practice, crisis management and trauma-informed practice is considered an asset.
• Must have a valid Alberta driver’s license and a vehicle with appropriate auto insurance to provide transportation for program participants as needed is required for this position.
• Experience working with youth in the social services sector
• Intensive case management experience
• Strong communication skills; both written and verbal
• Strong reporting skills
• In addition, the successful candidate will be required to complete and pass: Criminal Record and Vulnerable Sector Check, Intervention Record Check, and an extended background check (conducted by the Lethbridge Police Service).
• Application package must include these documents to be considered for this opportunity:
• Resume and Cover Letter
• Alberta Standard Driver’s Abstract (no older than 30 days) – available online
  
  

For Further Information On This Opportunity, Please Contact

Samantha Ahlgren, Operations Manager, Community Social Development, at 587-220-1429 or

Qualified candidates are invited to submit their resume with cover letter, online at:

All candidates are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

Closing Date: June 18, 2025, at 11:59 p.m.

All candidates are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

CUPE, Local 70

Fostering Equity and Diversity

The City of Lethbridge (

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.