Safe Mobility Clerk

City Of Edmonton; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Edmonton is seeking a dedicated Safe Mobility Clerk to provide essential administrative support to enhance public-facing programs associated with Vision Zero. This role includes managing public inquiries, coordinating logistics for projects, and collaborating closely with stakeholders. Ideal candidates will have strong administrative skills and the ability to thrive in a dynamic environment with community-focused initiatives.

Benefits

Work environment focused on community impact

Collaborative teamwork atmosphere

Qualifications

• A minimum of two years of diversified word and information processing experience is required.
• Experience in a public-facing role dealing with diverse inquiries is preferred.
• Familiarity with traffic safety initiatives is an asset.

Responsibilities

• Manage intake programs for Vision Zero Street Labs and Safe Speeds Toolkit.
• Support planning and implementation of outreach initiatives.
• Act as the main contact for 311 inquiries.

Skills

Interpersonal communication

Written communication

Organizational skills

Conflict resolution

Time management

Education

Completion of 12th school grade

Certificate program from business school

Tools

Google Suite

Job description

Are you a highly organized and community-focused administrative professional looking to make a real impact? The City of Edmonton's Safe Mobility Section is seeking a dedicated Safe Mobility Clerk to provide essential administrative support to our public-facing programs and services. This is an exciting opportunity to contribute to Vision Zero, the City's ambitious goal of achieving zero traffic-related fatalities and serious injuries by 2032. If you thrive in a dynamic environment, excel at public interaction, and possess strong administrative skills, we encourage you to apply!

As a Safe Mobility Clerk, you will play a crucial role in supporting the Safe Mobility section's public-facing initiatives, including the Vision Zero Street Labs and Safe Speeds Toolkit programs. You will be the primary point of contact for public inquiries via email and 311, ensuring consistent and helpful responses. Your responsibilities will involve coordinating logistics for public projects, ordering materials, and navigating internal processes on behalf of the public. This position requires a collaborative spirit, as you will work closely with Community Activators and the Section Administration Clerk to maintain consistent public communication and support the overall goals of the Safe Mobility Strategy.

What will you do?

• Manage intake programs for Vision Zero Street Labs and Safe Speeds Toolkit, including ordering materials, signage, and supplies, and tracking project status
• Support the planning and implementation of special events, outreach initiatives, demonstrations, and education sessions for various audiences, including logistical and event management
• Act as the section's main contact for 311 inquiries, managing scripts and resolving issues
• Manage the section's public email addresses and coordinate public website updates
• Maintain the Safe Mobility Section Standard Response Document in collaboration with the Section Administration Clerk
• Format various documents, proofread reports, and maintain files in accordance with corporate records management procedures
• Coordinate large-scale meetings, book facilities, and take minutes as required
• Coordinate and assist in the development of jurisdictional scans and evaluation plans
• Other duties as required
  

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing OR;
• Completion of an appropriate certificate program from an approved business school/college
• A minimum of two (2) years of diversified word and information processing experience
• Experience with Google applications is required

Assets:

• Experience in a public-facing role dealing with diverse inquiries
• Familiarity with traffic safety initiatives or urban planning concepts

Skills required for success:

• Excellent interpersonal and written communication skills; ability to develop contacts and networks
• Ability to build and maintain trust with clients and work effectively with stakeholders and committees
• Ability to respond to difficult situations and resolve conflicts
• Demonstrated ability to deliver results with a consistent respectful and inclusive style
• Ability to self-motivate and work collaboratively in a fast-paced team environment
• Excellent writing, communication and presentation skills
• Proficiency with Google Suite
• Strong organizational skills with the ability to prioritize multiple, frequent, and conflicting requests
• Ability to work on fast-moving projects with multiple inputs and changing deadlines
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
  

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

Work Environment:

• This position operates in an office environment, primarily involving sitting, standing/walking, lifting up to 10 lbs, kneeling, crouching, pushing, pulling, and reaching. The role may also involve some light effort physical demands. The work requires navigating multiple, frequent, and often conflicting requests and dealing with large volumes of information. It involves significant public interaction, which can include dealing with difficult people, and requires sensitivity to public perception on high-profile projects
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 3 temporary full-time positions for up to 11 months

Hours of Work: (2) positions at 33.75 hours per week & (1) position at 40 hours per week
Salary Range:

• 33.75 hours per week: $25.172 - $31.257 (Hourly)
• 40 hours per week: $23.787 - $29.534 (Hourly)

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CSU 52 and will be forthcoming shortly

Talent Acquisition Consultant: AM/VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Word/Data Pro Clerk II
Posting Date: Jun 16, 2025
Closing Date: June 23, 2025 11:59pm (MDT)
Number of Openings (up to): 3 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): 16th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4