SaaS Systems Administrator

Arobas Personnel; Montreal; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading company is seeking a SaaS Systems Administrator for a part-time remote role in Canada. The successful candidate will manage SaaS platforms, automate processes, and support complex systems while ensuring robust security controls. Candidates should have over 5 years of experience in IT support and systems administration, with expertise in IAM and SAML management.

Qualifications

• 5+ years in Service Desk/IT support and ITSM/ITIL.
• 5+ years in systems administration.
• Bilingual in French and English.

Responsibilities

• Manage and improve SaaS platforms and automate processes.
• Act as a final escalation point for technical issues.
• Develop and manage SaaS API integrations.

Skills

Service Desk / IT support

ITSM/ITIL

Identity and Access Management (IAM)

low-code/no-code automation

SAML configuration and management

complex SaaS systems support

Tools

Google Workspace

Atlassian

Slack

Zoom

OneLogin

Workato

Job description

Arobas Personnel is seeking a SaaS Systems Administrator for a contract Part-time (around 14 hours/week) position with one of our clients located in Montréal.

* 100% remote – within Canada and must be able to work with EDT time zone *

What will your day-to-day look like?

• Act as the final escalation point for complex technical issues related to SaaS systems.
• Maintain and continuously improve core IT and SaaS platforms such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and others.
• Collaborate with the IT team to troubleshoot problems and lead technical initiatives and projects.
• Work closely with stakeholders to define business needs, design aligned SaaS architecture, and drive successful project execution.
• Automate processes using low-code/no-code platforms like Workato.
• Develop and manage SaaS API integrations.
• Configure and manage SAML applications for secure access.
• Handle sensitive data with professionalism and implement robust security controls to reduce risk.
• Develop audit-ready records and implement QA/QC processes to minimize errors.
• Manage multiple concurrent projects with ease and meet SLA targets for resolution and incident response.
• Evaluate and support the rollout of new enterprise technology.
• Proactively monitor alerts, logs, and KPIs to detect and resolve issues early.
• Collaborate beyond your direct scope to support broader IT and organizational goals.

What are we looking for?

• 5+ years of hands-on experience in Service Desk / IT support and ITSM/ITIL environments.
• 5+ years in a systems administration role.
• Strong knowledge of Identity and Access Management (IAM).
• Experience with low-code/no-code automation platforms.
• Proven ability to support complex SaaS systems in a multi-platform environment.
• Solid skills in SAML configuration and management.

Nice to have:

• Experience with JAMF or other Mobile Device Management (MDM) tools.
• Familiarity with IAM best practices and frameworks.
• General knowledge of networking, servers, cloud infrastructure, and virtualization technologies.

Languages: Bilingualism required (French and English)