SaaS Solution Specialist with UX Focus

ENKON Information Systems Inc; Victoria; On-site; CAD 65,000 - 85,000; Full time

Job summary

A technology company based in Victoria, BC is seeking a SaaS Solution Specialist to optimize user experience for its cloud software. This full-time role involves client consultations, product demonstrations, and UX guidance to enhance solutions. Candidates should hold a degree in UX or a related field and have experience in SaaS environments. Competitive salary and benefits are offered.

Benefits

Full benefit package

Gym for employee use

Bike storage

Opportunities for professional growth

Qualifications

• Proven experience in SaaS solutions consulting or customer success.
• Strong understanding of user-centered design principles.
• Excellent communication and presentation skills.

Responsibilities

• Collaborate with sales to identify client requirements.
• Conduct engaging product demonstrations focused on UX.
• Analyze client workflows and provide UX recommendations.
• Assist clients during platform configuration.

Skills

User experience (UX)

SaaS solutions consulting

Customer satisfaction

Communication skills

Problem-solving

Education

Bachelor’s degree in UX Design or related field

Tools

Wireframing tools

Prototyping tools

UI/UX design software

Job description

Our Company:

ENKON Information Systems Inc. implements web-enabled Land Information Systems for clients around the world. We are an innovative company with offices in Victoria, B.C., and Gaborone, Botswana.

Our Team:

You will work with a dynamic team that values integrity, respect, and continuous innovation. Our team enjoys creating a fun work environment through group activities and continuous communication. Our sunny days include Bar-B-Qs on our patio, and our rainy days are brightened with our four-legged team members who join us in the office. Management believes in inclusion, so you will be part of a team that wants to hear what you have to say.

Our Benefits:

ENKON offers a full benefit package to its employees that includes a group medical & dental benefits plan. Our office is equipped with bike storage, as well as a gym for employee use. We provide a collaborative and innovative work environment with opportunities for professional growth and development.

Job Summary:

We are seeking a dynamic SaaS Solution Specialist with a strong understanding of user experience (UX) to help clients optimize and enhance their use of our cloud-based software. This role involves consulting with clients to understand their needs, demonstrating our SaaS solutions, developing new features, and providing UX guidance to ensure intuitive and effective user interactions.

What we offer:

Job Type: Full-time - Salary

The position will be at our office in Victoria, BC.

Successful candidates will have the following qualifications:

Key Responsibilities:

• Collaborate with our sales and product delivery team to identify client requirements and develop tailored SaaS features and solutions.
• Conduct engaging product demonstrations, focusing on UX features and capabilities.
• Analyze client workflows and provide UX recommendations to improve usability and user satisfaction.
• Assist clients during configuration, and customization of our SaaS platform.
• Act as a bridge between clients and development teams to relay UX feedback and feature requests.
• Develop and deliver training sessions and materials that highlight best UX practices.
• Troubleshoot client issues related to both technical integration and user experience challenges.
• Stay informed on UX trends and SaaS industry standards to continually enhance client solutions.

Qualifications:

• Bachelor’s degree in UX Design, Human-Computer Interaction, Information Technology, or related field.
• Proven experience in SaaS solutions consulting, technical support, or customer success in a SaaS environment.
• Strong understanding of user-centered design principles and UX best practices.
• Experience with SaaS platforms, cloud services, and enterprise software.
• Excellent communication and presentation skills, with the ability to explain technical and UX concepts clearly.
• Strong problem-solving skills with a focus on customer satisfaction.

Preferred Skills:

• UX/UI design experience or certifications (e.g., UX certifications, Human Factors, etc.).
• Familiarity with wireframing, prototyping tools, and UI/UX design software.
• Knowledge of agile development processes and customer-centric design methodologies.