SaaS Account manager

Ensiti; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A financial services solutions provider in Toronto is seeking a driven Account Manager. You will be the primary contact for clients in the banking and finance sector, responsible for managing relationships, understanding client needs, and identifying upsell opportunities. The ideal candidate has 1-3 years of experience in Account Management within a SaaS company, excellent communication skills, and a proactive approach. Fluent English is essential. Competitive compensation is offered.

Qualifications

• 1-3 years of experience in Account Management, Customer Success, or Sales within a SaaS company.
• Experience or strong interest in the banking and financial services sector.
• Comfortable in a fast-paced, evolving environment.

Responsibilities

• Build strong, long-term relationships with assigned clients in the banking and finance industry.
• Understand client goals, challenges, and KPIs to help them succeed using our platform.
• Proactively identify upsell and cross-sell opportunities.
• Manage client renewals and contribute to reducing churn.
• Coordinate with Product, Support, and Customer Success teams to ensure seamless onboarding and ongoing satisfaction.
• Deliver platform training, updates, and business reviews.
• Monitor client usage and engagement data to drive value and adoption.

Skills

Account Management

Customer Success

Relationship Building

Analytical Skills

Problem Solving

Fluency in English

Job description

Array

Additional Information

We’re now looking for a driven and client-focused Account Manager to join our team and support our growing portfolio of clients in the banking and finance sector.

What You’ll Do

As an Account Manager, you'll be the primary point of contact for a portfolio of financial services clients. You’ll work closely with stakeholders to ensure they gain maximum value from our platform and grow their usage over time.

Responsibilities

Build strong, long-term relationships with assigned clients in the banking and finance industry

Understand client goals, challenges, and KPIs to help them succeed using our platform

Proactively identify upsell and cross-sell opportunities

Manage client renewals and contribute to reducing churn

Coordinate with Product, Support, and Customer Success teams to ensure seamless onboarding and ongoing satisfaction

Deliver platform training, updates, and business reviews

Monitor client usage and engagement data to drive value and adoption

What We’re Looking For

1–3 years of experience in Account Management, Customer Success, or Sales within a SaaS company

Experience or strong interest in the banking and financial services sector

Excellent communication and relationship-building skills

Strong analytical and problem-solving abilities

Ability to manage multiple accounts with a proactive, organized approach

Comfortable in a fast-paced, evolving environment

Fluent in English (spoken and written); additional languages are a plus