RV - Service Advisor

Traveland RV Supercentre; Watrous; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Canada Life coverage

Staff lunch (monthly)

Mexico trip incentive

RRSP matching

Job summary

Traveland RV Supercentre is seeking a friendly, detail‑oriented Service Advisor for recreational vehicles. You will greet customers, listen to repair needs, and communicate with technicians to ensure clear, accurate cost estimates and timely updates throughout the service process.

You will also upsell appropriate services with integrity, explain repairs to customers, and help maintain high customer satisfaction. A high school diploma is required; prior service experience is a plus.

Qualifications

• High school diploma or equivalency degree is required.
• Experience in a service-related position is preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services with low pressure, high integrity.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.
• Review and explain repairs and costs with customers.
• Notify customers when units are ready for pick up.
• Maintain CSI scores in line with dealership standards.

Education

High school diploma or equivalency degree

Job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when units are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Canada Life Benefit Coverage
• StaffLunch, Monthly
• Annual Staff Incentive Mexico Trip!!!
• RRSP Matching

AboutUs

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada withdealerships in Langley BC, Kelowna BC, Duncan BC, Parksville BC, Airdrie AB, Grande Prairie AB, Edmonton AB, Sakatoon Sk, Watrous SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!