RSPC - RSP Coordinator

Lifemark; Ontario; Remote; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Referral Coordinator to join their dedicated team in providing essential rehabilitation services to Canadian Veterans. This role emphasizes strong customer service, organization, and effective communication as you manage appointments and collaborate with various stakeholders. The ideal candidate will thrive in a fast-paced environment, demonstrating digital literacy and the ability to multitask while maintaining confidentiality. Join a company committed to inclusivity and making a meaningful impact in the lives of those who served our country. If you are passionate about helping others and possess the necessary skills, this opportunity is for you!

Benefits

Equal Employment Opportunities

Accommodations available upon request

Qualifications

• 2+ years experience in an administrative role required.
• Strong digital literacy and bilingualism are strong assets.

Responsibilities

• Manage appointments and communications with Participants and RSPs.
• Ensure timely scheduling of assessments and interventions.

Skills

Customer Service Orientation

Organizational Skills

Communication Skills

Bilingual (French/English)

Digital Literacy

Ability to Multi-task

Education

Post-secondary certificate or diploma in Business Administration

Medical Office Administration

Tools

MS Office

MS Teams

SharePoint

Job description

Referral Coordinator (The Rehabilitation Service Professional (RSP) Coordinator)
Location: Remote, Within Canada
Status: Permanent full-time

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocial spiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

The Referral Coordinator (RSP Coordinator) is customer-service oriented, organized, and utilizes strong administrative skills in their work. They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

Core Responsibilities:

• Secures in-person or virtual appointments with most appropriate RSPs that meet service standard timelines.
• Communicates effectively to build trust and rapport with the Participants.
• Schedules assessment(s) and intervention(s) in a timely manner.
• Assists in communication between RSSs and RSPs to achieve successful service outcomes.
• Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines.

Preferred Criteria:

• Bilingual (French/English).
• Experience working with employers, community resources, and training institutions.
• Preference given to qualified former CAF members.

The Ideal Candidate Will:

• Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area.
• One (2)+ year(s) experience in an administrative role.
• Ability to multi-task and prioritize to achieve program service standards.
• High level of confidentiality and awareness of privacy requirements.
• Strong digital literacy including MS Office, MS Teams, SharePoint.
• Employment conditional on obtaining Federal Level Security Clearance Reliability Status.
• Bilingualism (French/English) is considered a strong asset.
• Familiar with medical and vocational terminology.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca.

Visit and Apply today! Visit www.lifemark.ca/careers