RQ11747 – Project Manager/Leader – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 110,000 - 165,000; Full time

Job summary

S M Software Solutions Inc. is seeking a Senior Project Manager/Leader to drive complex AV, videoconferencing, telecom, and IT projects in a multi-ministry environment.

You will lead planning, risk and procurement, and guide technical teams to deliver projects on scope, schedule, and budget, while aligning with security standards and stakeholder expectations.

Qualifications

• At least 5 years in audio-visual and videoconferencing tech.
• At least 10 years in project management.
• Knowledge of AV, communications, and IT deployment best practices.
• OPS or Justice Sector experience is an asset.
• Strong stakeholder engagement and procurement knowledge.

Responsibilities

• Lead large, multi-ministry initiatives with complex networks.
• Develop project charters and master plans with stakeholders.
• Identify risks and implement mitigation strategies.
• Oversee procurement and vendor management for IT/AV.
• Ensure project delivery within scope, time, and budget.

Skills

Audio-visual tech

Videoconferencing

Project management

IT deployment

Risk management

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11747

We are seeking a Senior Project Manager/Leader with extensive experience in managing complex audio-visual, videoconferencing, telecommunications, and Information and Information Technology (I&IT) projects. The ideal candidate will have strong project planning, technical leadership, risk management, procurement, budget management, stakeholder engagement, and change management skills. The successful candidate will lead projects involving enterprise technologies, network architecture, communications systems, Video over Internet Protocol (VoIP), and audio-visual infrastructure, ensuring the successful delivery of project objectives within scope, schedule, budget, and applicable technical and security standards.

Role Snapshot

• Job Title: RQ11747 – Project Manager/Leader – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 21 College Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 9, 2026
• Estimated End Date: October 5, 2027
• Business Days: 233.00
• Extension: 142.00
• Hours: 7.25 hours per day
• Security Level: CRJMC

Must Have

• At least 5 years of audio-visual and videoconferencing technology experience.
• At least 10 years of project management experience.
• Knowledge of best practices for audio-visual, communications, and IT deployment.
• Previous Ontario Public Service (OPS) or Justice Sector experience would be an asset.

Scope

The successful candidate will be responsible for planning and leading projects as part of large, multi-ministry and multi-year initiatives involving complex network architecture, advanced and innovative telecommunications, video, Video over Internet Protocol (VoIP), and audio-visual systems.

Key Responsibilities Include

• Manage client relationships and networks, as well as partnerships with business areas.
• Manage project teams and provide guidance on the use of audio-visual and information technology in client business planning and business improvement initiatives.
• Develop project charters and master project plans, and guide the definition of goals, deliverables, and scope in collaboration with internal clients, stakeholders, I&IT specialists, and business planners to ensure clarity, accuracy, and acceptance.
• Identify and assess risks and recommend mitigation measures for approval.
• Provide leadership to project teams, external service providers, and contractors.
• Identify the impact of changes, elevate issues to the project sponsor for decisions, and revise work plans, schedules, and project budgets to implement approved changes.
• Provide specialized advice and expertise to client groups and support the development of business cases and Treasury Board / Management Board of Cabinet submissions.
• Coordinate I&IT procurement to acquire and negotiate goods and services and administer contractual agreements.

Project Charter and Project Management Responsibilities

The successful candidate will oversee and coordinate the following project activities:

• Project charter development.
• Project kick-off.
• Establishment of procurement planning, including software, hardware, IP circuits, and bandwidth.
• Establishment of risk assessment.
• Establishment of the communication plan.
• Development of the work breakdown schedule.
• Development of the business/user adoption plan, including training, user manuals, graphical user interfaces (GUI), and related materials.
• Validation of the facility scope of work.
• Development of the mobilization plan and requirements.
• Development of the test plan based on use cases.
• Validation of facility and construction work completion.
• Procurement, receipt, and validation of equipment.
• GUI design, review, and approval.
• Ensuring finalization of functional design drawings.
• Ensuring on-site system installation.
• Quality assurance testing.
• System and functionality testing.
• Client handover (commissioning) and client sign-off.
• Ensuring vendor delivery of the as-built and close-out package, including SAF, inventory, photos, programs, manuals, and as-built shop drawings.
• Conducting lessons-learned sessions.
• Delivery of the internal close-out package, including financial reports, site profiles, and journals.
• Participation in service review meetings.

Additional Project Management Responsibilities And Required Knowledge

• Project planning and management experience related to all phases of concurrent audio-visual and I&IT projects, including medium- to large-scale, technically complex projects across a range of enterprise technologies.
• Knowledge of change management principles to facilitate business process change and manage the human factors associated with change.
• Leadership skills to guide the work of project staff and teams.
• Ability to develop project plans and manage resources to ensure efficient progress.
• Proven track record of delivering system development and/or implementation projects on time and within budget.
• Ability to proactively and strategically manage the human factors associated with change.
• Knowledge of change management principles and techniques to facilitate business process change.
• Team-building and leadership skills to engage project teams and ensure collaboration and focus on achieving project deliverables.
• Demonstrated interpersonal and consultation skills to communicate project deliverables and build strong project teams and client relationships.
• Demonstrated written and verbal communication skills to resolve problems and design and deliver presentations, proposals, and business cases.
• Ability to determine client requirements, make presentations, prepare proposals, business cases and tenders, write procedures, resolve conflicts, and develop and sustain effective working relationships.
• Ability to discuss and resolve issues with stakeholders, address risks and benefits of specific solutions, and recommend appropriate courses of action.
• Ability to identify optimal solutions to meet client needs and prepare submissions to facilitate senior-level decision-making.
• Ability to evaluate and define project management requirements.
• Ability to identify I&IT technical, operational, or other issues, coordinate analysis, and develop the most appropriate course of action to resolve them.
• Ability to plan, coordinate, and control all phases of assigned projects.
• Knowledge of state-of-the-art, multi-platform I&IT technologies relevant to the project and an understanding of current and emerging trends in audio-visual systems, mobile, voice, data, video, VoIP, radio, and building telecommunications infrastructure design and support.
• Knowledge of operations management, security, and emerging technologies to assess client needs, lead projects, and provide expertise.
• Knowledge of technical standards, principles, and best practices to ensure client needs are optimally met by the solutions and services being implemented and to validate vendor advice at all stages of a project.
• Knowledge of software development platforms, development methodologies, technical standards relating to software architecture and design (multi-tier models), technical infrastructure requirements, cloud technologies, and related areas.
• Knowledge of IT security requirements and best practices for implementing high-availability solutions for hosting environments with high sensitivity and confidentiality ratings.
• Knowledge of resource management approaches and financial management to develop and manage budgets.
• Procurement knowledge to acquire and negotiate goods and services, provide expertise, and administer contractual agreements.
• Working knowledge of I&IT and computer protocols and frameworks specific to the program systems currently in use.
• Working knowledge of Microsoft Office applications, including MS Word, Excel, and Outlook, and Microsoft Project software.

Experience And Skill Set Requirements

• Project Management Skills — 35%
• Extensive experience in project planning and management across all phases of concurrent I&IT projects, including medium- to large-scale, technically complex initiatives spanning diverse enterprise technologies.
• In-depth knowledge of state-of-the-art, multi-platform I&IT solutions, audio-visual and videoconferencing technologies, and emerging converged communications systems, with a proven ability to assess client needs, lead implementations, and ensure secure operations.
• Skilled in risk and issue management, including identification, monitoring, and resolution in collaboration with senior executives.
• Strong understanding of change management strategies and approaches to drive successful organizational transformation.
• Demonstrated ability to establish priorities and allocate resources effectively to meet project objectives.
• Experienced in day-to-day management of technical teams, vendors, and local trades, ensuring projects are delivered on time, within scope, and on budget.
• Technical Skills — 30%
• Demonstrated advanced technical skills in audio-visual and videoconferencing technologies, including hardware and software, providing expert guidance and leadership to project teams.
• Managed project budgets and financial controls, including developing and refining cost estimates to ensure accurate forecasting and fiscal accountability.
• Oversaw procurement processes by negotiating and acquiring goods and services, leveraging expertise to administer contractual agreements and ensure compliance.
• Communication Skills — 30%
• Leveraged interpersonal, negotiation, and collaboration skills to align stakeholders, communicate project deliverables, and build high-performing teams and strong client relationships.
• Designed, developed, and delivered compelling presentations, proposals, and business cases to support strategic initiatives and influence decision-making.
• Applied advanced presentation and negotiation skills to secure buy-in from diverse stakeholders and drive successful project outcomes.
• Public Sector Experience — 5%
• 5 years of experience in the public sector.