RQ11251 - Sr. IT Artificial Intelligence Architect/Designer

Source Code; Toronto; On-site; CAD 301,842,000 - 362,474,000; Part time

Job summary

Source Code is seeking a Sr. IT AI Architect/Designer to lead enterprise AI strategy and the design of AI-enabled contact center solutions for the Ontario Public Service.

You will architect AI systems, guide implementation, and drive modernization of conversational AI and IVR across platforms such as Amazon Connect, Genesys Cloud, and NICE CXone. This senior role requires 10+ years in enterprise architecture and 4+ years in AI/ML solution design, with hands-on experience in conversational AI and

Qualifications

• 10+ years in enterprise architecture and software delivery.
• 4+ years designing and implementing AI/ML solutions.
• 4+ years designing conversational AI and related tech.
• Experience designing AI-enabled contact center solutions.
• Experience with contact center platforms and AI integrations.
• Proficiency with major AI platforms (Azure OpenAI, Vertex AI, Lex, Bedrock, etc.).
• Ability to lead AI and CX transformation initiatives.
• Experience modernizing IVR and digital engagement platforms.

Responsibilities

• Develop AI strategy and define architectural viewpoints (conceptual, logical, physical).
• Lead design, implementation and evolution of AI/Conversational AI solutions for OPS contact center modernization.

Skills

Enterprise Architecture

AI/ML Solution Design

Conversational AI

AI-enabled contact center

Contact center integration

AI platforms experience

Leadership in AI programs

IVR modernization

Tools

Amazon Connect

Genesys Cloud

NICE CXone

Cisco CC

Azure OpenAI

Google Vertex AI

Amazon Lex

Job description

RQ11251 - Sr. IT Artificial Intelligence (AI) Architect/Designer

11-monthcontract (226 business days) - possible extension

ONSITE 5 days -222 Jarvis St

Must Have:

• 10+ years of experience in enterprise architecture, solution design and software delivery.
• 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
• 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.
• Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI)
• Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.
• Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
• Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.
• Experience modernizing IVR, customer self-service and digital engagement platforms.

Nice-to-have:

• Public sector experience

Responsibilities:

• Works on / develops Artificial Intelligence (AI) strategy for the organization including creating the conceptual, logical and physical architectures relevant for designing and developing an AI solution
• Undertakes the architecture, design, implementation and evolution of Artificial Intelligence (AI) and Conversational AI solutions based on client business requirements, enterprise architecture standards, security policies, accessibility requirements, best practices and cost models, in support of Ontario Public Service (OPS) contact centre modernization initiatives.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $105.34/hr - $126.50/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $84.28/hr - $101.20/hr T4