RQ09698 - Jr. Application Support Specialist

Source Code; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Source Code in Toronto is seeking a Jr Application Support Specialist to assist in hosting 200+ Java applications. You will support middleware services, manage incidents, and contribute to change requests within a hybrid onsite/remote model.

The role emphasizes OpenShift, Kubernetes, and monitoring tools, with a need for strong communication and problem-solving abilities.

Qualifications

• Experience with middleware suite including IBM WebSphere and DataPower.
• Deployment automation with Urban Code Deploy and Urban Code Velocity.
• Middleware monitoring tools such as ITCAM and Dynatrace.
• Cloud tech OpenShift, Kubernetes and Ansible.
• Experience with ITIL Incident and Change Management processes.
• Remedy/eSMT or other service management tools experience.
• PowerBI or data visualization experience.
• Strong communication and problem-solving skills.

Responsibilities

• Support hosting client applications in a shared hosting environment.
• Act as operations support and queue manager for SUS team.
• Lead service request fulfillment and configuration management.
• Handle incident intake, triage and change assessment/implementation.
• Produce reporting and data analysis for operational visibility.

Skills

IBM WebSphere

Urban Code Deploy

Urban Code Velocity

ITIL Incident Mgmt

ITIL Change Mgmt

OpenShift

Kubernetes

Ansible

DataPower

Dynatrace

PowerBI

Remedy/eSMT

Communication

Problem Solving

Job description

RQ09698 - Jr. Application Support Specialist

About the job RQ09698 - Jr. Application Support Specialist

RQ09698 - Jr. Application Support Specialist

Downtown, Toronto (Jarvis St)

Hybrid: 3 Days onsite / 2 days remote

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset:

Experience with middleware application suite such as but not limited to:

• o IBM WebSphere Application Server NDM and Liberty
• o IBM DataPower
• o Deployment Automation - Urban Code Deploy and Urban Code Velocity
• o Middleware Monitoring tools e.g. ITCAM, Dynatrace
• o Cloud technology including OpenShift, Kubernetes and Ansible
• oExperience with ITIL Incident Management process
• oExperience with ITIL Change Management process
• oExperience with Remedy/eSMT or other service management tools
• oExperience with reporting tools and data visualization e.g. PowerBI
• oDemonstrate strong communication and problem solving skills
• oExperience with standard MS office suite
• oDemonstrate initiative and responsiveness

Must haves:

• IBM WebSphere Application Server
• Deployment Automation - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Cloud technology including OpenShift, Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process