RQ09227 - Business Analyst - Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in IT services is seeking a Mid-Senior level Business Analyst to provide technical expertise in Microsoft Dynamics 365. The role involves quality assurance, functional testing, and documentation. Ideal candidates will have strong analytical and communication skills, along with experience in Agile environments. This is a full-time position based onsite in Toronto, with potential for hybrid work arrangements.

Qualifications

• At least 5 years of experience in software quality assurance and testing.
• Proven experience in functional testing in Microsoft Dynamics 365.

Responsibilities

• Provide technical expertise related to Microsoft Dynamics 365 solutions.
• Conduct user acceptance testing and system integration testing.
• Develop proper documentation for technical specifications.

Skills

Analytical

Problem Solving

Communication

Education

Bachelor's Degree

Tools

JIRA

Azure DevOps

Postman

JMeter

Job description

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Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 720 Bay Street, Toronto, Ontario, Onsite

Estimated Start Date: 2025-06-02

Estimated End Date: 2026-07-29

#Business Days: 41.00

Extension: Probable after the initial mandate

Hours per day or Week: 7.25 hours per day

Security Level: CRJMC

Must Haves

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  
  

Description

Scope

• Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.
• Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
• Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.
• Develop proper documentation for technical specification, and various test result.
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
• Assess and escalate critical and high-impact quality issues to the project manager.
  
  

Assignment Deliverables

• Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application
• Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization
• Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria
• Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.
  
  

Desired Skills And Experience

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
• Strong knowledge and experience of:
• Use case generation, automated and manual testing, and bug lifecycle management
• Bug tracking and test case management tools (JIRA, Azure TFS)
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
• CRM test automation and Dynamics 365 specifically
• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work
  
  

Experience And Skill Set Requirements

Criteria 1: Technical Skills - 50 Points

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
• Proven experience in testing external systems/components to integrate with D365CS.
• Solid experience in developing proper documentation for source codes, technical specification, and unit test result
• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
• Strong automation testing or tooling experience using industry standard practices and kits.
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.
  
  

Criteria 2: Functional Knowledge - 30 Points

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management
  
  

Criteria 3: Interpersonal Skill - 10 Points

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work
  
  

Criteria 4: Business Knowledge - 10 Points

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
• Demonstrated experience with case management and workflow-based systems
  
  

Note

This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal 2026-27. If the current statement of work expires on March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026, based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026, and be upon the same terms, conditions, and covenants contained in the SOW.

The start date is subject to change based on security clearances and contract signing timelines.

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: [e-mail]

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)
  
  

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!

If you have any questions or need further clarification, feel free to call or text at [phone].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting

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