RQ09225 - Solution Architect - CRM - Intermediate

Maarut Inc; Golden Horseshoe; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Solution Architect - CRM to lead data migration and integration into Dynamics 365. This role offers the opportunity to provide technical leadership in a dynamic environment, ensuring high-quality data migration and system performance optimization. You will be responsible for defining system interactions, delivering customizations, and establishing security measures while leading post-migration support. Join a forward-thinking organization that values expertise in CRM solutions and offers a collaborative atmosphere for professional growth.

Qualifications

• 3+ years of experience as a CRM architect in Dynamics 365 CE and F&O.
• Expertise in data migration and solution integration.
• Knowledge of performance considerations and enterprise architecture.

Responsibilities

• Lead data migration into Dynamics 365 CE and F&O.
• Define interactions between application packages and databases.
• Establish security measures to protect sensitive data.

Skills

Microsoft Dynamics 365 CE

Data Migration

Solution Integration

CRM Architect

ETL Principles

Azure Data Factory

DataVerse

APIs

DevOps

Tools

Azure Synapse

SQL Databases

Job description

Scope:

• The Office of the Public Guardian and Trustee (OPGT) requires a Solution Architect - CRM to provide technical leadership for data migration into Dynamics 365 Customer Engagement (CE) and Finance and Operations (F&O).

Assignment Deliverables:

As a technical leader in the data migration and reporting team, you will provide expert guidance on all aspects of data migration from legacy systems into Dynamics 365 CE and F&O, including full and delta load design and implementation, ensuring a high-quality data migration.

Additional responsibilities include:

• Leading the development, implementation, and management of D365 CE and F&O, including system monitoring.
• Defining interactions between application packages, databases, and middleware systems.
• Delivering customizations such as entities, fields, workflows, business rules, forms, and views aligned with business processes.
• Determining integration points between Dynamics CRM and other organizational systems.
• Establishing security measures to protect sensitive data and control access.
• Optimizing system performance for smooth operation and responsiveness.
• Leading post-migration support, issue resolution, and data management process improvements.
• Performing other duties as assigned.

The Vendor’s Personnel will also be required to:

• Complete work and meet milestones within deadlines.
• Notify the project Manager of issues or concerns promptly.
• Submit deliverables for approval upon completion.
• Comply with Ontario Government and Cluster/Ministry security, architecture, and confidentiality standards.
• Transfer knowledge and skills to designated staff.
• Adhere to relevant policies, standards, and procedures.

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Minimum 3 years of recent experience as a CRM architect in Microsoft Dynamics 365 CE and F&O, including data migration and solution integration.

Skill Set Requirements:

Mandatory Requirements:

• At least 3 years of recent experience as a CRM architect in Microsoft Dynamics 365 CE and F&O, with expertise in implementation, data migration, and integration.

Desired Skills and Experience:

• Knowledge of Dynamics 365 CE and F&O functionalities and capabilities.
• Extensive experience with CRM applications, operating systems, database technologies, programming languages, and communication protocols.
• Understanding of performance considerations, structured design methodologies, and enterprise architecture.
• Experience in large-scale CRM analysis, design, and development, including workflow processes and dynamic forms.
• Familiarity with data and process modeling, metadata structures, and data dictionaries.
• Experience with integration technologies like DataVerse, APIs, and Data Entities.
• Knowledge of CI/CD processes, DevOps, Azure Data Factory, Synapse, and related tools.
• Strong understanding of ETL principles, data pipeline architectures, and Azure workflow orchestration.

Additional specific skills:

• Experience with data management strategies, governance, migration plans, and synchronization processes within Dynamics CRM.
• Proven experience with Azure Data services, including Data Factory, Synapse, PolyBase, and SQL databases.
• Knowledge of Dynamics 365 security models and access controls.
• Azure resource management and cloud certifications are preferred.