RQ09199 - UX Designer - Senior

Maarut Inc; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Toronto seeks a User Experience Designer to guide projects through distinct delivery phases. The role involves facilitating user research, aligning teams, and creating prototypes to meet user needs. Join a dynamic team focused on enhancing user experiences through structured design processes.

Qualifications

• Experience in user research and testing.
• Ability to facilitate meetings and align teams.

Responsibilities

• Facilitate user research activities and produce findings reports.
• Create user storyboards and technical service blueprints.
• Conduct design sprints and produce clickable prototypes.

Skills

User Research

Facilitation

Prototyping

Job description

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following the Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Delivery Phase 1) Discovery :

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space / statement, the long and short-term business goals, and the user and business needs.

• Facilitate the Kick-off meeting with the project team to produce such outputs as :
• Business Model Canvas
• 5 Whys
• Stakeholder Mapping
• Short- and Long-Term Goals
• Fears and Challenges
• Facilitate user research activities to produce such outputs as :
• User interview topic Maps, a summary of interrelated topics for the user interview
• User Interview Scripts to plan and guide user discussion
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
• User research findings report
• Showcases the work and key findings from this stage to stakeholders outside of the core project team
• Aligns entire team (business, technical) on what the next steps will be
• Planning activities for next phase (Alpha)
• Other deliverables typically delivered in this phase include :
• User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
• Technical Service Blueprint,a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
• Defined business Key Performance Indicators (KPIs)

Delivery Phase 2) Alpha :

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

• Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design , prototyping, and testing ideas with customers
• Produce “clickable” prototypes of multiple possible solutions
• Validate