RQ09153 - Software Developer - CRM – Senior

Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
  
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
  
• Experience in design, code, test, debug and document applications.
  
• Experience in the use of object and/or third generation language development tools.
  
• Experience in one or more programming languages.
  
• Experience in application design, latest design patterns, deployment and troubleshooting.
  
• Experience with relational and hierarchical database technologies.
  
• Experience in the use of information retrieval packages using query languages.
  
• Experience with one or more communications protocols.
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
  
• A team player with a track record for meeting deadlines in CRM Software Development Skills.
  
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
  
• Experience with middleware and gateways.
  
• Expertise in specific tools for CRM software development.
  

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications.
  
• Knowledge and experience in rapid application development (RAD) methodologies.
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
  
• Experience conducting design walkthrough sessions with project team.
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
  
• Ability to provide user and system documentation as required.
  

Experience and Skill Set Requirements:

Must Haves:

• At least 7+ years of experience designing solutions with Oracle Siebel CRM.
  
• At least 7+ years of experience designing solutions with Adobe AEM technologies.
  
• Experience with developing business design document, functional & non-functional requirements.
  
• Experience with developing high level application flows to support the business requirements.
  
• Experience in developing functional design document.
  

Nice to have:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
  

Skill Set Requirements:

Siebel Development Skills:

• 10+ years of experience with Siebel technical configuration/ design / development / integration.
  
• 5+ years of experience of Siebel integration with Adobe AEM, J2EE and etc.
  
• 5+ years of experience with Siebel EIM/EAI.
  
• 3+ years of experience with Siebel IP18+ with a focus on configuring / developing.
  
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts and related Siebel Business Layer objects.
  
• Experience with Siebel Tools Software and editing Siebel Web Templates.
  
• Experience in using Siebel Open UI specific classes and Methods.
  
• Demonstrated possession of Siebel 8.x or above certification.
  
• Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
  
• Experience in UI integration (embedding external application in Siebel, Exposing Siebel in External application).
  

Report Development Skills:

• Experience in OBIEE and PowerBI report development.
  
• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript.
  
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files.
  

Soft Skills:

• Strong communication skills; both written and verbal.
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
  
• Demonstrated ability to work with functional and technical teams and participate in large teams.
  
• Proven analytical skills and systematic problem solving.
  
• Strong ability to work under pressure, with aggressive timelines, and be adaptive to change.
  
• Displays problem solving and analytical skills, using them to resolve technical problems.
  

Public Sector Experience:

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
  
• Experience with Grants Management would be an asset.