RQ09037 - Specialized IT Consultant - Senior

Scope

• Plan and assist leading a project as part of a digital and transformation initiative.
• Provide leadership to project teams, external service providers, and contractors (e.g., vendor).
• Lead the implementation effort of a public-facing support page; advance the publication and display of Open Data; and develop and promote LEAN processes related to technology transformation initiatives.
• Identify the impact of change, escalate to project sponsor for decision, revise work plans, schedule, and project budget to implement approved changes.
• Assist with coordinating ITS, JTS resources (e.g., networking team regarding IP addresses, certificate generation team, domain administration group, and any other relevant parties), divisional teams, Ontario.ca, and vendor teams to support project activities (e.g., domain name, certificate signing, website publishing).
• Promote OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology, and the control of the use of I&IT resources.
• Provide strategic guidance to organizations regarding technology modernization initiatives, including analysis and enablement of major business processes through enhancements to IT.
• Work in partnership with clients, advising them on information technology to meet their business objectives or overcome problems, and work to improve the structure and efficiency of an organization’s I&IT systems.
• The Specialized I&IT Consultant may be used to provide strategic guidance to organizations regarding Information Management & IT technology, IT infrastructures, and the enablement of major business processes through enhancements to IT.
• Develop processes based on LEAN methodology for current and future state, including documenting value-add process steps and gaps.
• Prepare reports and presentations including options, recommendations, implementation plans, etc.
• Work with clients to define the scope of a project, determine requirements, and manage the project to execute within timelines.
• Design, test, install, and monitor new systems and develop solutions and implementation of new systems.
• Plan and ideate for future enhancements based on user input; support ongoing technical activities and project planning.
• Act as liaison between ITS resources, vendor, and project team in resolving technical issues/concerns; monitor production use and recommend improvements.
• Lead and conduct business analysis to assess client’s business problems/opportunities and document the business requirements in such a way that I&IT solutions can be determined.
• Apply re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Support the testing team during system and UAT testing of the reports.
• Provide specialized advice and expertise to client groups and for the development of business cases and Treasury Board / Management Board of Cabinet submissions.
• Participate in knowledge transfer.
• Participate in lessons-learned sessions.
• Touchpoints, Scrums, Project Updates.

Assignment Deliverables

• Lead the implementation effort of a public-facing support page; advance the publication and display of Open Data; and develop and promote LEAN processes related to technology transformation initiatives.
• Lead and manage a team composed of a UX designer and web developers to deploy public-facing content for support, Open Data, and improve content iteratively.
• Plan and ideate for future enhancements based on user input; support ongoing technical activities and project planning.
• Assist with coordinating ITS, JTS resources (e.g., networking team regarding IP addresses, certificate generation team, domain administration group, CCPay, and any other relevant parties), divisional teams, Ontario.ca, and vendor teams to support project activities (e.g., domain name, certificate signing, website publishing).
• Act as liaison between ITS resources, vendor, and project team in resolving technical issues/concerns; monitor production use and recommend improvements.
• Lead and conduct business analysis to assess client’s business problems/opportunities and document the business requirements in such a way that I&IT solutions can be determined.
• Apply re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Produce visual depiction of use cases and process flows; ensure alignment with the program area and associated business architecture, as well as traceability to solution logical and physical architectures.
• Monitor progress, resolve problems, and report updates to stakeholders.
• Value Stream Mapping (when required).

Requirements

Mandatory Requirements

• At least 6 years of experience with process design, business analysis, and project management of applications/systems.

Desired Skills and Experience

• Project planning and management related to all phases of large-scale transformation initiatives impacting public and justice stakeholders; I&IT projects, including medium to large scale, technically complex projects across a range of enterprise technologies.
• Understanding the optimal practices for providing Information and Information Technology (I&IT) support to users utilizing digital technology and assistance during a large transformation.
• Change management principles to facilitate business process change and manage the human factors associated with change.
• Leadership skills to guide the work of project staff and teams.
• You can develop project plans and manage resources to ensure efficient progress.
• You have a proven track record of delivering system development and/or implementation projects on time and on budget.
• You can proactively and strategically manage the human factors associated with change.
• You have change management principles and techniques to facilitate business process change.
• You possess team building and leadership skills to engage the project team and ensure collaboration and focus on achieving project deliverables.
• You have demonstrated interpersonal and consultation skills to communicate project deliverables and build strong project teams and client relationships.
• You have demonstrated written and verbal communication skills to resolve problems and design/deliver presentations, proposals, and business cases.
• You can determine client requirements, make presentations, prepare proposals, business cases and tenders, write procedures, resolve conflicts, and develop and sustain effective working relationships.
• You can discuss and resolve issues with stakeholders and address risks and benefits of specific solutions and recommend specific courses of action.
• You can identify optimal solutions to meet client needs and provide submissions to facilitate senior-level decision-making.
• You can evaluate and define project management requirements.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills; excellent facilitation and presentation skills.
• A team player with a track record for meeting deadlines.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Knowledge of operations management and security and emerging technologies to assess client needs, lead projects, and provide expertise.
• Knowledge of technical standards, principles, and best practices to ensure client needs are optimally met by the solutions and services being implemented, and to validate vendor advice at all stages of a project.
• Knowledge of software development platforms, development methodologies, technical standards with respect to software architecture and design (multi-tier models), technical infrastructure requirements, cloud technologies, etc.
• Knowledge of IT security requirements, and best practices in implementing high availability solutions with the requirement of hosting solutions with high sensitivity and confidentiality ratings.
• Knowledge of resource management approaches and financial management to develop and manage budgets.
• Working knowledge of I&IT and computer protocols and frameworks specific to the program system(s) currently in use.
• Working knowledge of Microsoft Office (MS Word, Excel, Outlook), and Microsoft Project software packages.

Resumes Evaluation/Criteria:

Criteria 1: Project Management Skills - 45 Points

• 8+ years’ experience in business analysis and project management (combined).
• Experience leading and managing cross-functional teams (e.g., UX designer, web developer, contact center staff) to deploy public-facing content for support, Open Data.
• Experience operating in an agile and product-based methodology to iterate on deployments rapidly.
• Successful resolution skills to resolve issues with stakeholders and address risks and benefits of specific solutions and recommend specific courses of action.
• Liaison as the technical and business advisor/expert on all aspects of project deliverables.
• Strategic ability to identify optimal solutions to meet client needs and provide submissions to facilitate senior-level decision-making.
• Proven success in creating and maintaining a detailed project schedule and/or integrated plan.
• Knowledge of appropriate strategies related to change management, during all stages of projects – concept, definition, planning, implementation, and close-out.
• Experience in managing the implementation activities associated with large projects in an I&IT environment.

Criteria 2: Business Analysis and Technical Skills - 40 Points

• Knowledge of BABOK (Business Analysis Body of Knowledge) certification and/or demonstrated knowledge with the key BABOK concepts, tasks, techniques, and skills; knowledge of LEAN principles and applying LEAN to processes.
• Demonstrated experience in creating Business Cases, Business Requirements Document, other Business requirements artifacts, and testing documentation.
• Documentation skills for business requirements and validate with business clients.
• Ability to design and create technical specifications of the reports and validate with stakeholders.
• Working experience in defining and validating test cases to ensure the requirements are met.
• Demonstrated experience in unit testing, system testing, and acceptance testing.
• Demonstrated experience in solution design and architecture.

• Hands-on experience in various project and product delivery methodologies such as:
• Agile
• Waterfall
• Iterative Agile
• Product management

Criteria 3: Communication Skills - 10 Points

• Demonstrated excellent oral and written communication skills, interpersonal and consultative skills, facilitation skills.
• Experience crafting executive-level presentations to brief leadership.
• Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production.
• Presentation skills, writing skills, negotiating skills.
• Demonstrated experience in negotiating with business stakeholders.
• Experience in documenting project status reports, project tracking for resources, finances, progress, issues, and risks.

Criteria 4: Public Sector Experience - 5 Points

• Has experience in public sector organizations.

Knowledge Transfer

What needs to be KT

• All project documentation / communications.

To whom

• Project Manager/Team Members.

When

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle, etc.

Must haves:

• At least 6 years of experience with process design, business analysis, and project management of applications/systems.