RQ08841 - Solutions Designer - CRM - Senior

Maarut Inc; Guelph; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Ontario is seeking a Salesforce Developer with over 5 years of experience in public sector projects. The role involves designing solutions, collaborating with teams, and ensuring compliance with standards. Ideal candidates will have multiple Salesforce certifications and strong analytical skills.

Qualifications

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud.
• Experience with Agile Scrum methodologies.

Responsibilities

• Design hosting technology solutions based on client specifications.
• Support, develop, and maintain Salesforce solutions.

Skills

Analytical

Problem-Solving

Communication

Collaboration

Negotiation

Education

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Tools

Azure DevOps

Job description

Job Description

Responsibilities

1. Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices, and cost models to meet client CRM application business requirements and project/initiative deliverables.

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation, and maintenance of applications.
• Experience in design, coding, testing, debugging, and documenting applications.
• Experience in the use of object-oriented and/or third-generation language development tools.
• Proficiency in one or more programming languages.
• Experience in application design, latest design patterns, deployment, and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in using information retrieval packages with query languages.
• Knowledge of communication protocols.
• Ability to elicit and document information from diverse business stakeholders and subject matter experts.
• Excellent analytical, problem-solving, decision-making, verbal and written communication, interpersonal, and negotiation skills.
• Proven team player with a track record of meeting deadlines in CRM software development.

CRM Software Development Skills:

• Knowledge and experience with specific CRM software and future releases, high availability solution design, and implementation.
• Understanding of enterprise architecture methodologies, design standards, and tools related to CRM.
• Experience with middleware and gateways.
• Expertise in tools for CRM software development.

Desirable Skills:

• Knowledge of programming Internet-ready applications.
• Experience with rapid application development (RAD) methodologies.
• Understanding of Information Management principles, policies, and practices.
• Ability to review, analyze, and modify product installation scripts, including encoding, testing, debugging.
• Capability to provide post-implementation support and resolve technical issues.
• Experience conducting design walkthroughs.
• Knowledge of the Ontarians with Disabilities Act (ODA) and related standards.
• Ability to prepare user and system documentation.
• Knowledge of networking technologies, servers, storage, and enterprise systems.
• Understanding of best practices, standards, and policies related to infrastructure management and security.
• Experience in designing, testing, and assessing performance of integrated systems, with capacity for performance improvement recommendations.

Requirements

Desirable Skills:

• Regular knowledge transfer sessions with LRC staff.
• Complete transfer of design, development, and artefacts to the ministry in designated repositories.

Criteria 1: Salesforce Experience

• 5+ years of solutioning and hands-on configuration in Salesforce.
• Salesforce Certified Platform Developer I.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

Criteria 2: Design, Analysis, Development, Configuration, and Deployment

• Experience supporting, developing, maintaining, and configuring Salesforce solutions.
• Hands-on experience configuring and troubleshooting Salesforce and its integrations.
• Experience designing prototypes and proofs of concept.
• Experience conducting root cause analysis and resolving incidents.
• Experience documenting build books and performance measures.
• Experience with fit/gap analysis between requirements and Salesforce capabilities.
• Experience with diagnosing and resolving technical issues.
• Ability to support ODA compliant solutions.

Criteria 3: Communication and Documentation

• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Experience reporting progress and managing risks/issues.
• Proven ability to work with clients and technical teams to resolve defects and manage change requests.
• Experience documenting processes, designs, and updates.
• Ability to collaborate with project teams and provide accurate estimates.

Criteria 4: Agile Experience

• Experience with Agile Scrum methodologies.
• Experience with Azure DevOps for sprint management and testing lifecycle.
• Understanding of SDLC and DEV processes in Agile environments.

Criteria 5: Public Sector Experience

• Previous experience working in government or public sector organizations.

Must Have:

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud.
• Certified Salesforce Platform Developer I or equivalent.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.