RQ00676 - Sr. Solutions Designer - CRM

Source Code; Toronto; Hybrid; CAD 167,000 - 200,000; Full time

Job summary

Source Code is seeking a Sr. Solutions Designer - CRM to design and deliver scalable Salesforce-based solutions at the City’s Special Events platform. The role combines frontend development with system integration, ensuring accessibility compliance and secure authentication.

The candidate will work 3 days onsite at Metro Hall, Toronto, with 2 days remote, collaborating with cross‑functional teams to meet governance and privacy requirements.

Qualifications

• Experience designing digital products with accessibility standards (WCAG 2.x AA, AODA, WAI-ARIA).
• Experience integrating OpenID Connect (OIDC) with PKCE in SPAs.
• Hands-on experience building Salesforce Lightning Components using modern Web Components.

Responsibilities

• Design, develop, upgrade, test, and implement software components for the central Special Events application.
• Integrate multiple sub-forms to support permit applications and event safety submissions.
• Document technical specs, system designs, and integration details.

Skills

Accessibility compliance

OIDC PKCE

Salesforce Lightning

Web Components

Security best practices

Communication skills

Education

Post-secondary education in CS

Tools

Salesforce Experience Cloud

Service Cloud

Job description

About the job RQ00676 - Sr. Solutions Designer - CRM

RQ00676 - Sr. Solutions Designer - CRM

3 days onsite/ 2 days remote (subject to HM's discretion) -Metro Hall, 55 John Street, Toronto, Ontario, M5V 3C6

Must Haves:

• 10+ years Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA) while optimizing accessibility features of the platform (Web, iOS, Android).
• 10+ years Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE), including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practices
• Hands-on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.

Nice to Have:

• Public Sector experience

Qualifications:

• Extensive experience working independently with minimal supervision on application architecture and integration as well as managing architecture diagrams, technical documents, risk assessment, digital accessibility compliance, and QA/UAT feedback.
• Extensive experience in root cause analysis during unanticipated outages by providing troubleshooting and debugging recommendations and support.
• Hands-on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.
• Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training.
• Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA) while optimizing accessibility features of the platform (Web, iOS, Android).
• Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE), including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practices.
• Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects.
• Strong interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements

Assignment of Duties:

• Designing, developing, upgrading, testing, and implementing software components for the central Special Events application used by event organizers and City divisions.
• Contributing to the development and integration of multiple sub-forms into the primary application to support permit applications and event safety submissions.
• Documenting technical specifications, system designs, and integration details related to the application and associated components.
• Troubleshooting and resolving application issues related to system functionality, data integrity, integrations, and user access.
• Collaborating with parallel development resources to ensure consistent implementation and successful integration of all solution components.
• Participating in the planning, estimation, and delivery of development tasks to support evolving program requirements.
• Working with internal stakeholders to ensure the solution meets accessibility, privacy, security, and operational requirements for managing event-related information.
• Supporting improved coordination and information sharing across City divisions through the development of an integrated and user-friendly platform for special events.

The Specialist will be responsible for delivering:

• Configured and deployed Salesforce Experience Cloud components supporting the redesigned 311 interface
• Developed frontend components and user interaction flows, including forms and service request journeys
• Integrated Experience Cloud with Service Cloud backend processes
• Configured user authentication, security, and access models
• Solution architecture inputs
• Configuration and development artifacts
• Completed unit, integration, and system testing support, including issue resolution
• Deployment packages and support for go-live activities
• Post-launch support and stabilization deliverables
• Knowledge transfer documentation and handover to City teams
• Alignment deliverables ensuring compliance with:
  • Governance standards
  • Accessibility requirements

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

• $120.20/hr - $144.24/hr Inc.