RQ00198 - Sr. Business Analyst

Source Code; Toronto; On-site; CAD 116,000 - 139,000; Full time

Job summary

Source Code in Toronto is seeking a Sr. Business Analyst with 5+ years of BA experience using ServiceNow.

The role requires deep knowledge across network, infrastructure, and application architecture and a solid grasp of ITIL processes and the role of Configuration Management in delivering services. The successful candidate will explain core BA principles and SDLC within ITIL, work with diverse teams including Business Analysts, Scrum Masters and Engineers, and help translate business

Qualifications

• 5+ years of Business Analysis experience using ServiceNow.
• Knowledge across network, infrastructure, and application architecture.
• Understanding of ITIL and Configuration Management in service delivery.

Responsibilities

• Explain core BA principles and SDLC within ITIL framework.
• Collaborate with BAs, Scrum Masters and Engineers to gather and troubleshoot requirements.

Skills

CMDB (CSDM)

ITSM

ITOM discovery

Service Mapping

Agile 2.0

Service Portal

Business architecture

Tools

Windows Server

Linux

VMware

Hyper-V

Networking (OSI)

Job description

About the job RQ00198 - Sr. Business Analyst

RQ00198 - Sr. Business Analyst

3 days onsite/2 days remote (subject to HM's discretion) -277 Front St W

Must Haves:

• 5+ years experience ServiceNow CMDB data model (CSDM)
• 5+ years experience ServiceNow ITSM, ITOM discovery & Service Mapping

Description:

Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills:

• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM, ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture
• Familiarity with Infrastructure (Windows Server, Linux), Virtualization (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

• $84.20/hr - $101.04/hr Inc.