RPN - Behaviour Support Outreach Lead

The Salvation Army; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Salvation Army seeks a Behaviour Support Outreach (BSO) Lead to oversee and improve the BSO Program, ensuring quality support for residents with responsive behaviours. This role requires collaboration with interdisciplinary teams, comprehensive assessments, and coaching staff, reflecting a commitment to resident care excellence in a long-term care environment.

Benefits

Flexible work schedule

Continuing education opportunities

Supportive work environment

Qualifications

• At least 3 years of experience in a long-term care environment.
• Demonstrated ability to coach and mentor others.
• Strong computer skills (Outlook, Microsoft Word, PowerPoint, and Excel).

Responsibilities

• Plan, implement, and evaluate behavioural interventions for residents.
• Provide comprehensive bio-psychosocial geriatric assessments.
• Document findings and interventions consistent with clinical records.

Skills

Analytical skills

Interpersonal communication

Coaching

Problem-solving

Leadership

Education

Registered Practical Nurse

Gentle Persuasive Approaches Coach certificate

Mental Health First Aid - Seniors course

PIECES certificate

BSO Foundations course

First Aid/CPR certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION SUMMARY:

Reporting to the Director of Clinical Services, the Behaviour Support Outreach (BSO) Lead is accountable for all activities related to the planning, development, delivery, coordination and continuous quality improvement of the BSO Program. The BSO Lead will serve as an in-house expert on identification and management of responsive behaviours.

The BSO Lead is required to perform their duties in a manner consistent with the Salvation Army Meighen Health Centre’s core values, ensure resident safety, and demonstrate customer service excellence while responsible for planning, implementation and evaluation of programs and services provided to the residents.

SCOPE, AUTHORITY AND TERMS OF REFERENCE:

The BSO Lead:

• serves as an in-house expert collaborating with the interdisciplinary team to identify and manage responsive behaviours

• functions in a specialty role providing enhanced expertise to residents presenting with or at risk for responsive behaviours that may be associated with complex and challenging mental health, dementia, complex mental health, substance use and/or other neurological conditions

• works in collaboration with the Psychogeriatric Resources Consultants (PRCs), hospitals, Ontario Health at Home, primary care providers, and other providers and professionals

KEY RESPONSIBILITIES

The BSO Lead:

• works autonomously in their day to day to manage and coordinate a short-term active caseload of Residents presenting with or at risk for responsive behaviours

• provides comprehensive bio-psychosocial geriatric assessments, recommendations and follow-up

• coaches staff in the use of frameworks such as PIECES and UFIRST to assess responsive behaviours, identify triggers and develop behaviour care plans and approaches to providing care to Residents requiring behavioural support as well as their families

• guides and supports staff with appropriate care plan transitions

• identifies the need for additional consultation and/or referrals to external services or specialties and coordinates referrals

• assists in the implementation and sustainability of care plans and recommendations of external resources by providing coaching to staff

• documents all findings and interventions in a clear, concise and timely manner in the Resident’s clinical record in compliance with the legislative requirements and MHC policies

• raises any Resident challenges/barriers to DCS, as a means of identifying systemic issues where broader consultations may be required

• is a continual learner and maintains current knowledge of Alzheimer’s disease and related dementias, mental health and addictions and neurological conditions and psychiatric and geriatric medications

• proactively identifies training and education needs for the staff and coordinates with the PRCs to deliver capacity building supports

• contributes to Behaviour Support Resource Team (BSRT) Lead community of practice

Additionally, the BSO Lead will aid in planning, implementing and evaluating behavioural interventions for individuals who present responsive behavioural challenges.

The BSO Lead will be required to work throughout the home on a flexible schedule basis, act as a resource and advocate for residents and families.

SPECIFIC RESPONSIBILITIES:

General Strategy:

• Reviews data from responsive behaviour plans, conducts analysis and identify trends.

• Prepare reports related to their work in responsive behaviour improvements and initiatives.

• Understands how trends and data analysis from responsive behaviour implementation strategies affect Quality Indicators.

• Understands the nature and meaning of quality indicators used by the MHC and understands which indicators are publicly reported.

• Requires active participation in the improvement of quality indicators to achieve satisfactory results.

• Works with the interdisciplinary team to develop strategies to address identified responsive behavioural trends.

• Convenes and chairs regular responsive behaviour rounds that enable front line staff to discuss care plans with internal and external resources.

• Identifies the need for additional consultation and/or referrals for specific Residents for external services or specialties. Coordinates such referrals with the DCS.

• Aids Residents with responsive behaviours (new or existing) in the transition to long term care.

Operations:

• Operates in accordance with legislative and regulatory requirements, and professional standards of practice

• Provides input to appropriate others in the development, review and revision of information systems, computerized or manual

• Represents the organization in a professional manner

• Performs other duties as assigned.

Leadership:

• Demonstrates and promotes The Salvation Army MHC culture, values and philosophy, including a shared learning philosophy

• Supports MHC’s mission, vision and strategy

Human Resources:

• Demonstrates understanding of and compliance with legislative knowledge of the Employment Standards Act, Human Rights Act, Collective Agreement (if applicable) and Fixing the Long-Term Care Act as it applies to the nursing staff

• Participates in the required education sessions offered on-site and off site

Health and Safety:

• Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and MHC’s Health and Safety plans, policies and procedures

• Attends Health and Safety in-services and takes action to address unsafe conditions and/or procedures, to ensure a healthy and safe work environment

Community Relations:

• Promotes a positive working environment with the service providers working with MHC

• Establishes and maintains positive communication between the MHC and the community

Family and Resident Relations:

• Models and fosters an environment of positive customer service in all aspects of care

• Responds promptly to concerns of Residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues

• Facilitates communication in complex care issues to foster positive Resident outcomes

• Establishes and sustains care in a manner that is Resident centred and fosters evidence based best practice.

Quality Management:

• Participates in the implementation of quality and risk management program for the nursing department

• Partners and collaborates with interdisciplinary staff; actively participates in departmental, program and interdisciplinary meetings, care conferences, Quality Improvement and other meetings and committees as required

• Role models cooperation, effective communication and advocates for unity of purpose among all departments at MHC

Ministry of Long-Term Care (MLTC) Compliance:

• Fosters good working relationships with relevant persons within the MLTC

• Knows and interprets MLTC legislation and regulation

• Ensures that systems and processes are in place to achieve and sustain compliance

• Understands all components of related legislation for staff, residents and families

QUALIFICATIONS:

Education & Experience

• Registered Practical Nurse with a current registration with the College of Nurses of Ontario

• Gentle Persuasive Approaches Coach certificate

• Mental Health First Aid – Seniors course completion

• PIECES certificate

• Completion of the BSO Foundations course

• Demonstrated continuing education related to the care of the older adult, preferably with a focus in dementia

• At least 3 years of work experience in a long term care environment

• Current Certification in First Aid/CPR

• Demonstrated ability to coach and mentor others

• Demonstrated ability to take professional accountability for leading, organizing, providing and delegating care activities for residents and families

• Experience with quality improvement methods and processes is an asset

• Able to meet the demand for flexible hours to support Resident-centred approach to care and coach/support staff

Competencies

• Demonstrated commitment to Resident-centred elder care, treating others with respect and dignity

• Active and participative approach, involving staff to contribute to decisions and engaging them in continuous learning and quality improvement

• Excellent analytical and problem-solving skills

• Models strong skills in interpersonal communication, coaching and developing staff

• Works cooperatively and effectively with staff, residents, visitors, and the public

• Models a collaborative, interdisciplinary team approach to create a positive shared learning and mutually supportive work culture

• An energetic, self-directed, results-oriented professional who thrives on challenge

• The ability to achieve objectives, ensuring multiple priorities and tasks are appropriately carried out

• Strong computer skills (Outlook, Microsoft Word, PowerPoint and Excel etc.)

• Excellent written and verbal communications skills in English

• Demonstrated commitment to continuing professional development with current knowledge of Long Term Care legislation and regulations, issues and trends

• Demonstrated experience in Universal Precautions and Occupational Health & Safety

• Presentation skills as this person should be able to provide education to the staff and families/visitors, volunteers

Compensation:

The target hiring range for this position is $33.64 to $35.86 with a maximum of $38.07.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.