Royal Service Agent - Full Time

Brightvision Capital Partners, LLC; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a progressive and inclusive hotel team at a Forbes Five Star and AAA 5 Diamond property in Vancouver. As a Royal Service & Reservations Agent, you will play a crucial role in delivering exceptional guest experiences through personalized service. This position offers competitive hourly wages, extensive benefits, and opportunities for growth within a vibrant hospitality environment. Embrace the culture of Canada's most beautiful city while working in a supportive team that values diversity and inclusion. If you are passionate about hospitality and customer service, this is the perfect opportunity for you!

Benefits

Complimentary work meal

50% off at dining destinations

Travel reimbursement for TransLink pass

Complimentary hotel stay for new hires

Extensive health benefits

Company-matched pension plan

Employee benefit card

Learning programs

Opportunities for growth

Qualifications

• Service-oriented personality with prior customer service experience.
• Ability to work in a fast-paced environment with strong organizational skills.

Responsibilities

• Assist guests via phone, email, and messaging channels.
• Conduct reservation checks for accuracy and smooth guest arrival.
• Listen to guest feedback and resolve concerns to ensure satisfaction.

Skills

Customer Service

Organizational Skills

Problem-Solving

Multitasking

Attention to Detail

Flexibility

Professional English

Education

Background in Hospitality

Tools

Opera Cloud

Job description

You are the heart of an exceptional guest experience. As a Royal Service & Reservations Agent, you will make our guests feel valued and their needs are met promptly and efficiently through warm and personalized interactions over the phone.

At the ocean’s edge— a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine, and warm hospitality. Discover Fairmont Pacific Rim – and Vancouver – as part of our rockstar team.

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city—Vancouver.
• Enjoy a competitive rate of $31.45 per hour.
• Complimentary work meal through our Colleague Dining Program.
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at dining destinations in Vancouver, Victoria, and Whistler.
• Travel reimbursement for a TransLink monthly pass.
• Complimentary hotel stay for new hires with breakfast for two through our BE OUR GUEST program.
• Extensive benefits including health, paramedical, dental, vision, life, and disability insurance, subject to eligibility.
• Company-matched pension plan and optional enrollment in the Group Registered Retirement Savings Plan.
• Employee benefit card offering discounted rates worldwide at Accor properties.
• Learning programs through our Academies.
• Opportunities for growth within the property and globally.

What you will be doing:

• Assist guests via phone, email, and messaging channels.
• Provide personalized, anticipatory service to enhance guest experience.
• Recommend property facilities and amenities, handle special requests and inquiries efficiently.
• Conduct reservation checks to ensure accuracy and a smooth guest arrival.
• Listen to guest feedback and resolve concerns to ensure satisfaction.
• Maintain good rapport with hotel departments.
• Handle emergency procedures professionally and efficiently.
• Book room reservations and update information in the system.
• Perform additional duties as assigned by leadership.

Qualifications

Your experience and skills include:

• Service-oriented personality; prior customer service experience preferred.
• Familiarity with Opera Cloud or similar property management systems.
• Background in Hospitality or related fields is desirable.
• Ability to work in a fast-paced environment with strong organizational skills.
• Attention to detail, multitasking, and problem-solving skills.
• Flexibility to work various shifts, including early mornings, evenings, overnights, weekends, and holidays.
• Proficiency in professional English; additional languages are a plus.

Additional Information

Your team and working environment:

• Join a Forbes Five Star and AAA 5 Diamond hotel as part of the top Front Office team.

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Why work for Accor?

We are more than a global leader. We welcome you as you are and support your growth. Explore limitless possibilities with us. Discover your story at Accor: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS