Royal Service Agent (Front Office)

Accor Hotels; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Accor Hotels is seeking a dedicated Royal Service Agent at Fairmont Banff Springs in Canada. In this role, you'll be the first point of contact for guests, ensuring exceptional service and handling inquiries effectively. Ideal candidates will possess a service-focused mindset and strong communication skills. Join a dynamic team in a premier hospitality setting.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package including medical, vision, and dental

Defined Contribution Pension Plan with employer matching

Employee travel program with discounts

Access to exclusive room rates and 50% off food & beverage

Qualifications

• High School diploma is required.
• Experience with Opera or a similar system is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Act as the first point of contact for guests, handling inquiries with care.
• Promote hotel facilities and enhance guest experiences.
• Maintain records of guest interactions and follow up on requests.

Skills

Problem-solving

Communication

Relationship Building

Service Focused Personality

Fluency in English

Education

High School diploma

Tools

Opera

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

We are seeking for a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.

Starting Rate:$18.93 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $23.90.

Job Duties Include:

• Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
• Processing all external and internal calls by redirecting calls or directly assisting the caller.
• Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
• Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
• Maintaining accurate records of guest calls to maintain data integrity.
• Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

Qualifications

Your Skills & Qualifications:

• High School diploma
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Fluency in English; additional languages are a plus

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.banffspringsjobs.comto learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]