Route Trainee - UniFirst Canada

UniFirst Corporation; Edmonton; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

RRSP with company match

Health and life insurance

Paid time off

Tuition reimbursement

Job summary

UniFirst Canada is seeking a Route Trainee to join and grow within our field service team in Canada. You’ll train through a hands-on program while supporting daily operations and preparing to advance to a full-time Route Service Representative role.

You’ll assist with deliveries, service, and route coverage with a focus on safety, customer relationships, and efficient, reliable service during weekday daytime hours.

Qualifications

• Must be 21 years or older with a valid driver’s license.
• High school diploma or CAEC required.
• Ability to work independently while delivering excellent customer service.
• Prior experience in customer service, route sales, or delivery is a plus.
• Comfort with learning new technologies to improve operations.
• Physical stamina to lift up to 50 lbs and be on your feet.

Responsibilities

• Participate in UniFirst’s Service Certificate Program.
• Support daily operations by loading/unloading route trucks.
• Deliver clean garments and return soiled items to customers.
• Provide route coverage when needed during absences.
• Operate a company walk-in truck along designated routes.
• Work across indoor and outdoor environments with safety as a priority.
• Contribute to service department success through customer relationships.
• Maintain a predictable Monday–Friday daytime schedule.

Skills

Customer service

Delivery experience

Safety awareness

Driver's license

Tech-savvy

Education

High school diploma or CAEC

Job description

At UniFirst Canada, we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands‑on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full‑time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer‑focused, and ready to build a strong foundation in a field‑based service role.

What Your Role Entails:

• Participate in UniFirst’s Service Certificate Program: Engage in a hands‑on training program designed to prepare you for a Route Service Representative (RSR) role.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
• Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
• Represent UniFirst on the Road: Operate a company walk‑in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
• Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.

Core Competencies:

• Customer‑Centric Mindset: You go above and beyond to deliver exceptional service, building trust and loyalty with every interaction. You understand that the customer experience is at the heart of everything we do.
• Time Management & Route Efficiency: Ability to manage your time effectively to stay on schedule, make prompt deliveries, and complete tasks with precision. You understand how to balance urgency with quality service, ensuring each stop along your route is handled efficiently and professionally.
• Dependability, Collaboration & Communication: You take pride in showing up on time, following through on your responsibilities, and representing UniFirst with professionalism and integrity. You work closely with teammates and leadership to ensure smooth daily operations, resolve issues quickly, and deliver great service. Your consistency and teamwork help drive success every day.

Why You’ll Enjoy This Role:

• Every day is different: Whether you're training, riding along, or covering a route, no two days look the same.
• A path to career growth: This position is your gateway to a full‑time commissioned Route Service Representative role.
• Make a direct impact: You’ll be out in the field supporting our customers face‑to‑face.

Qualifications

What You Bring to UniFirst

• Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
• Educational Requirements: High school diploma or CAEC is required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team‑oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech‑Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

• Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success as an RSR
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work‑Life Balance: Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst Canada for a Rewarding Career

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer‑focused role with plenty of room for growth.

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment

UniFirst is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

Candidate Safety and Privacy

UniFirst recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.