Route Service Manager - UniFirst Canada

UniFirst Corporation; Chatham; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Route Service Manager to lead their service department. This role emphasizes strong leadership and business acumen, aiming to deliver top-tier customer service while fostering a positive team environment. The ideal candidate will have a background in customer service and experience in team management, with a commitment to achieving operational goals. Join a company that values its employees and promotes from within, offering endless opportunities for career growth and success. If you are passionate about customer service and team leadership, this role is perfect for you.

Benefits

RRSP with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life and Supplemental Life Insurance

Long-Term Disability

Paid Vacation and Sick Leave

Tuition Reimbursement

Employee Discount

Referral Programs

Qualifications

• Strong customer service experience with a focus on problem-solving.
• Ability to lead and develop a diverse team effectively.

Responsibilities

• Manage daily activities of the Service Department.
• Hire, train, and develop service employees.
• Promote a culture of customer satisfaction and account growth.

Skills

Customer Service Experience

Problem Solving

Team Leadership

Negotiation Skills

Communication Skills

Microsoft Suite

Education

College Degree or Equivalent Experience

Job description

Where will a UniFirst Career take you?

As an industry leader in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico, and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family-run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. Most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for individuals with a strong work ethic, a commitment to quality, and a passion for delivering excellent customer service internally and externally.

Our culture makes UniFirst stand out. Are you interested in loving your job? Find out how far a career with UniFirst can take you.

Route Service Manager

The Route Service Manager leads all functions and operational aspects of the service department and is accountable for achieving targeted growth and operating cost goals. The ideal candidate will demonstrate strong business acumen and leadership abilities. Previous supervisory experience in B2B sales and service is a plus. We seek an enthusiastic, motivated individual interested in career growth and success.

Responsibilities:

• Manage daily activities of the Service Department.
• Create and lead a diverse team to deliver top-tier customer service through positive leadership, ongoing direction, coaching, and career development.
• Hire, train, and develop service employees.
• Maintain a “Customers for Life” attitude within the team by upholding high customer service standards.
• Ensure vehicle safety and fleet maintenance.
• Create and support annual business unit plans.
• Oversee proper utilization of service systems.
• Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
• Develop solutions for customers that add value and help them meet their business objectives.

Qualifications:

• Prior customer service experience.
• Ability to solve practical problems and handle various customer concerns.
• Remain calm under pressure and solve problems effectively.
• Understand priorities and delegate appropriately.
• Ability to negotiate, train, coach, and lead a team positively.
• Strong computer skills (Microsoft Suite).
• Excellent verbal and written communication skills.
• Must be of legal age, possess a valid non-commercial driver’s license, and have a safe driving record.

Education:

• College degree or equivalent experience.

Benefits Offered by UniFirst:

• RRSP with company match
• Profit sharing
• Health insurance
• Employee assistance program
• Life and supplemental life insurance
• Long-term disability
• Paid vacation and sick leave
• Tuition reimbursement
• Employee discount and referral programs

UniFirst is an equal opportunity employer. If you need accommodations during the application process due to a medical condition or disability, please contact us at [e-mail] or call [phone] to discuss your needs.