Route Service Manager - Edmonton - UniFirst Canada

UniFirst Corporation; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

UniFirst Corporation is seeking a Routeservice Manager to lead the service department in Edmonton. The role involves managing daily operations, developing a customer-focused team, and ensuring high service standards. The ideal candidate will possess strong leadership and problem-solving skills, along with a commitment to customer satisfaction.

Benefits

RRSP with company match

Profit sharing

Health insurance

Employee assistance program

Life insurance

Supplemental life insurance

Long-term disability

Paid vacation and sick leave

Tuition reimbursement

Employee discount programs

Employee referral program

Qualifications

• Prior customer service experience required.
• Strong computer skills (e.g., Microsoft Suite).
• Must have a valid non-commercial driver’s license.

Responsibilities

• Manage daily activities of the Service Department.
• Hire, train, and develop service employees.
• Ensure vehicle safety and fleet maintenance.

Skills

Customer service

Problem solving

Leadership

Communication

Computer skills

Education

College degree or equivalent experience

Job description

Where will a UniFirst Career take you?

As an industry leader in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico, and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family-run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for individuals with a strong work ethic, a commitment to quality, and a passion for delivering excellent customer service, both internally and externally.

Our culture makes UniFirst an organization that stands out. Are you interested in loving your job? Find out how far a career with UniFirst can take you.

Routeservice Manager

The Routeservice Manager leads all functions and operational aspects of the service department and is accountable for achieving targeted growth and operating cost goals. The ideal candidate will demonstrate strong business acumen and leadership abilities. Previous supervisory experience in B2B sales and service is a plus.

Responsibilities:

1. Manage daily activities of the Service Department.
2. Create and lead a diverse team to provide best-in-class customer service through positive leadership, ongoing direction, coaching, and career development.
3. Hire, train, and develop service employees.
4. Instill a "Customers for Life” attitude within the team by maintaining high customer service standards.
5. Ensure vehicle safety and fleet maintenance.
6. Create and support annual business plans.
7. Oversee proper utilization of service systems.
8. Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
9. Develop solutions for customers that add value and help them meet their business objectives.

Qualifications:

• Prior customer service experience.
• Ability to solve practical problems and handle customer concerns effectively.
• Remain calm under pressure and problem solve.
• Understand priorities and delegate appropriately.
• Negotiate, train, coach, and lead a team with a positive attitude.
• Strong computer skills (e.g., Microsoft Suite).
• Excellent verbal and written communication skills.
• Must be of legal age with a valid non-commercial driver’s license and a safe driving record (clear driver’s abstract).

Education:

• College degree or equivalent experience.

Benefits:

• RRSP with company match
• Profit sharing
• Health insurance
• Employee assistance program
• Life insurance
• Supplemental life insurance
• Long-term disability
• Paid vacation and sick leave
• Tuition reimbursement
• Employee discount programs
• Employee referral program

UniFirst is an equal opportunity employer. For accommodation requests during the application process due to a medical condition or disability, please email [e-mail] or call [phone] to inform us of your needs.