Route Sales Representative (Delivery Driver) - 4 / 10

Alsco Canada Corporation; Nanaimo; On-site; Full time

Job summary

A leading company in textile services is seeking a Route Sales Representative to manage customer relationships and meet service demands. This role requires strong driving skills and customer service experience, functioning within a dynamic team environment. Work will be done across various locations, emphasizing safety and compliance. Candidates should be proactive, communicative, and capable of lifting heavy items. Health and dental benefits are included, making this a rewarding opportunity.

Benefits

Health Benefits

Dental Benefits

Qualifications

• Valid driver's license and clean driving record required.
• Excellent customer service and route sales skills necessary.
• Physical ability to lift up to 75 lbs and operate vehicles.

Responsibilities

• Meet customer needs through up-selling and superior service.
• Safely operate a delivery vehicle and maintain cleanliness.
• Process customer payments and manage route paperwork.

Skills

Customer Service

Driving Skills

Communication

Time Management

Education

High School graduation

Job description

Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

Job Summary :

The Route Sales Representative meets our customers needs through up-selling / cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager. The Route Sales Representative will work only four (4) days each week on any of the days from Monday to Friday.

Essential Functions :

• Solicit new customers, up-sell / cross-sell / sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and off load soiled textiles in the receiving area of facility.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions :

• May work with and support other service personnel as required by supervision.

Qualifications :

• Have and maintain a valid drivers license, CDL when applicable.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education :

• High School graduation or similar experience.

Travel Requirements :

• Daily, by delivery vehicle within a route.

Compensation :

• 25.00 per hour plus commission pay for each route.
• Health and Dental Benefits provided.

Typical Environmental Conditions :

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity :

• Physical Demands - sitting, grasping, driving, stooping, climbing stairs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.