Route Relief Utility Driver

Alsco; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Route Relief/Utility Representative to support its Service Department in delivering exceptional customer service. This role involves driving a delivery vehicle, covering routes, and engaging with customers to promote services. You will be responsible for managing customer needs, ensuring timely deliveries, and maintaining vehicle cleanliness. If you have a passion for customer service and a knack for driving, this is a fantastic opportunity to join a dynamic team and make a significant impact in a rewarding environment. Join us in providing top-notch service and building lasting customer relationships.

Qualifications

• Valid Driver's License and clean driving record required.
• Excellent customer service and communication skills essential.

Responsibilities

• Cover routes and perform service-related tasks as required.
• Ensure timely and correct deliveries of complete textile loads.

Skills

Customer Service Skills

Driving Skills

Route Sales Experience

Communication Skills

Time Management

Education

High School Graduation

Tools

Delivery Vehicle

Job description

Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service. Main duties are to cover routes and perform service related tasks as required. Reports to the District Manager.

Essential Functions:
- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
- When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
- Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and renewed.
- Return from route and off load soiled textiles in the receiving area of facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions:
- Support other service personnel as required by supervision.
Qualifications:
- Have and maintain a valid Drivers License, CDL when applicable and 21 years of age or older.
- Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
- Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience. Qualified drivers license.

Travel Requirements:
- Daily, by delivery vehicle within a route.

Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing.