Rotisserie Manager

Loblaw Companies Limited; Oakville; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in retail is seeking a manager for their Pane Fresco Rotisserie products. The ideal candidate will oversee product merchandising, ensure customer service excellence, and manage a team, contributing to achieving sales targets. Successful candidates will have significant experience in the hot foods industry and strong organizational skills.

Qualifications

• Minimum of 3-5 years in the hot foods industry, with at least 3 years in management.
• Food Handlers Certification would be an asset.
• Flexibility to work various hours including days, evenings, and weekends.

Responsibilities

• Ensuring exceptional customer service is provided.
• Ordering and overseeing production of Pane Fresco Rotisserie products.
• Scheduling, directing, and supervising staff.

Skills

Customer Service Skills

Organization

Communication

Interpersonal Skills

Job description

Overview:

To oversee the production and merchandising of product, providing customers with the best quality of Pane Fresco Rotisserie products, ensuring courteous timely customer service, while achieving maximum sales and profit.

Passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.

• To order all Pane Fresco Rotisserie products and supplies and oversee the production and merchandising of product, as per the Fortino’s Health Code;
• To be responsible for organizing and setting up the department, maintaining proper inventory levels, ensuring proper signage is made up and put up correctly;
• To schedule, direct and supervise all Pane Fresco Rotisserie staff to secure department efficiencies;
• To interview and select new hires, and train new employees;
• To maximize sales and gross profit, ensuring sales’ goals and budgets are met;
• To ensure the maintenance of equipment and the safety and sanitation of the department, as per Company Policy;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times; other duties as required.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• The ideal candidate must possess a minimum of 3-5 years’ experience in the hot foods industry, with a minimum of 3 years’ management experience in either a restaurant or fast food operation;
• Previous managerial experience and knowledge of production schedules is a definite asset;
• Food Handlers Certification would be an asset;
• Flexibility to work a variety of hours including days, evenings, and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent organization, communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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