Rooms Operations Supervisor

Marriott Hotels Resorts; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Manager to oversee guest check-ins, manage staff training, and ensure high-quality service. The ideal candidate will have supervisory experience and a high school diploma. This full-time position offers a competitive hourly wage and opportunities for professional growth.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify guest identity.
• Assist management in training and evaluating employees.
• Communicate clearly and professionally with guests.

Skills

Airside Operations

Marketing & Sales

General Services

Advocacy

Infrastructure Development

Education

High school diploma or G.E.D. equivalent

Job description

This job description provides a comprehensive overview of the responsibilities, qualifications, and additional information for the position. However, it requires some formatting improvements to enhance readability and clarity, such as proper use of headings and lists, and removal of irrelevant content like the 'Create a job alert for this search' line. Here is a refined version focusing on clear structure and relevant details:

Job Responsibilities

• Process guest check-ins, verify guest identity and form of payment, assign rooms, and activate/issue room keys.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions, and secure payment prior to issuing room keys.
• Verify and adjust billing, compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports, supply guests with directions and property information.
• Accommodate guest requests, contact appropriate staff if necessary, and follow up to ensure requests are met.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure bank at beginning and end of shift, obtain manual authorizations, and follow all accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Additional Responsibilities

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy.
• Develop and maintain positive working relationships, support team goals, and respond to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe conditions.
• Ensure personal appearance is clean and professional, maintain confidentiality, and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests sincerely.
• Communicate clearly and professionally, prepare and review written documents, answer telephones appropriately.
• Ensure adherence to quality standards, enter and locate information using computers/POS systems.
• Perform physical tasks such as standing, sitting, walking, lifting, carrying, pushing, and pulling objects up to 10 pounds.
• Perform other reasonable duties as requested by supervisors.

Qualifications and Preferences

• Education: High school diploma or G.E.D. equivalent.
• Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Compensation and Equal Opportunity

The pay range for this position is $26.15 per hour. Marriott International is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination based on any protected class under applicable law.

Additional Information

Delta Hotels Grand Okanagan Resort provides accommodations for applicants needing assistance during the recruiting process. Please contact our Human Resources team to request an accommodation.

Required Experience

Manager

Key Skills

Airside Operations, Cathodic, Marketing & Sales, General Services, Advocacy, Infrastructure Development

Employment Details

• Type: Full-Time
• Experience: 1+ years
• Vacancy: 1
• Hourly Salary: $26 - $26