Rooms Controller

1 Hotels; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

1 Hotels is seeking a Rooms Controller to ensure a seamless guest experience. This role involves managing room allocation, coordinating with various departments, and enhancing guest satisfaction. Ideal candidates will have strong organizational abilities, excellent communication skills, and prior front desk experience.

Qualifications

• 1 year of Front Desk experience or equivalent schooling in hospitality management.
• Ability to manage room inventory, reservations, and guest preferences meticulously.
• Familiarity with hotel management software and reservation systems.

Responsibilities

• Oversee allocation and management of guest rooms to ensure optimal occupancy levels.
• Coordinate with housekeeping and front desk staff to maintain cleanliness standards.
• Communicate effectively with all staff regarding guest requests and operational needs.

Skills

Organization

Communication

Customer Service

Problem Solving

Education

High school diploma or equivalent

Additional education in hospitality management

Tools

Hotel management software

Reservation systems

Job description

Direct message the job poster from 1 Hotels

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES :

As a Rooms Controller at 1 Hotels, you will be at the heart of ensuring a seamless guest experience at our hotel. Your primary duties include overseeing the allocation and management of guest rooms, ensuring optimal occupancy levels, and coordinating with housekeeping and front desk staff to maintain cleanliness standards and fulfill guest requests promptly. You'll utilize your organizational skills to manage room inventory effectively, handle reservations, and address any issues that may arise during a guest's stay. With a keen eye for detail and exceptional communication abilities, you'll play a pivotal role in optimizing room utilization and enhancing guest satisfaction, contributing to the overall success of our hotel operations.

GENERAL DUTIES :

• Assigns and instructs housekeeping on arriving VIP, group, and special room type needs for a business day.
• Informs Front of House, Guest Service Agents, Operators and Bell Attendants of high-profile arrivals and departures.
• Assists Front of House, Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.
• Assists Front desk with check in’s and check outs.
• Coordinate the delivery of amenities to VIP / Redwood rooms. Prepare a list of repeat guest, VIP’s, and Redwoods. Distribute list to all departments.
• Communicates effectively with all staff and provides them with any information concerning groups, VIP, and room types that we are short on.
• Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment skills when preparing room discrepancy report.
• Pre-Register all VIP’s so that the rooms may be inspected, and at the same time to ensure amenities are delivered to the correct rooms.
• Be responsive to guest's requests by communicating their needs to appropriate departments in a prompt and courteous manner.
• Works closely with Front Office Leaders to ensure occupancy, average daily rate and fair share distribution of revenue between resort and residences are achieved in accordance with departmental goals.
• Perform other duties as assigned.

QUALIFICATIONS & SKILLS :

• A high school diploma or equivalent is required. Additional education in hospitality management or a related field is a plus.
• At least one year of Front Desk experience or equivalent schooling in hospitality management. Prior hospitality and / or communications experience preferred.
• Ability to meticulously manage room inventory, reservations, and guest preferences to ensure accuracy and efficiency.
• Strong organizational abilities to prioritize tasks, manage multiple responsibilities simultaneously, and maintain order in a fast-paced environment.
• Excellent verbal and written communication skills to interact effectively with guests, colleagues, and other hotel departments.
• Aptitude for quickly identifying and resolving issues related to room assignments, guest requests, and operational challenges.
• A customer-centric approach with a focus on delivering exceptional service and creating positive guest experiences.
• Familiarity with hotel management software, reservation systems, and basic office applications for data entry, reporting, and communication purposes.
• Ability to collaborate effectively with front desk, housekeeping, and maintenance teams to ensure smooth operations and guest satisfaction.
• Flexibility to adapt to changing circumstances, guest needs, and operational requirements while maintaining professionalism and composure.
• Basic analytical abilities to interpret occupancy reports, revenue data, and performance metrics to inform decision-making and optimize room utilization.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Strategy / Planning, and Analyst

Hotels and Motels and Travel Arrangements

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