Room Service Server - Winter Seasonal

Four Seasons Hotel and Resorts Gruppe; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the award-winning team at Four Seasons Resort and Residences Whistler as a Full-Time Seasonal In Room Dining Server. You will deliver exceptional service by providing engaging experiences for guests, while ensuring food quality and satisfaction in a luxury setting. The role offers competitive hourly wages and benefits, emphasizing teamwork and dedication to service excellence.

Benefits

Affordable staff accommodation

Leisure benefit with seasonal ski pass or winter leisure allowance

Employee wellness initiatives

Complimentary meal every shift

Paid time off and vacation days

Qualifications

• Minimum of 2 years' experience in Food & Beverage in a luxury setting.
• Proficient in English.
• Possession of the Serving it Right Certificate.

Responsibilities

• Deliver food orders to guest rooms and meet special requests.
• Greet guests and provide engaging descriptions of menu items.
• Anticipate guest needs and address concerns promptly.

Skills

Attention to detail

Customer service

Problem-solving

Education

Hospitality Education

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:
Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Seasonal, In Room Dining Server.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly wage: $17.00 - $19.50

What you will do:

• Deliver food orders to guest rooms, ensuring special needs or requests are met; verify completed kitchen orders with the order taker or the guest's original order, and transport items promptly for optimal food quality.

• Greet guests, provide engaging descriptions of selected menu items including their origin, taste, and preparation methods; communicate options for tray and dishware removal, and respond to requests within established time standards.

• Break down, clean, and set up room service tables, condiment setups, flatware, dishware, and room service side stations.

• Anticipate guest needs, assess satisfaction, offer suggestions, and promptly address concerns and requests.

• Close guest checks accurately, securing room numbers and signatures; handle voided checks or complimentary meals appropriately.

• Adhere to Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct outlined in the Employee Handbook.

• Foster a harmonious and professional work environment, collaborating effectively with co-workers and supervisors.

What you bring:

• Preferred background in Hospitality Education.

• Minimum of 2 years' experience in Food & Beverage, preferably in a luxury hotel or restaurant setting.

• Demonstrated knowledge and passion for all aspects of food and beverage.

• Proficient command of the English language.

• Attention to detail and strong problem-solving skills, coupled with a dedication to customer service.

• Possession of the Serving it Right Certificate.

• Valid work authorization for Canada

What we offer:

• Competitive wages

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.

• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs

• Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, overnight, weekends, and holidays.

Learn more about what it’s like to work for Four Seasons:

https://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.