Room Service Server (PT)

Grand Traverse Resort and Spa; Acme; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Room Service Attendant to provide exceptional service to guests. In this dynamic role, you will take food orders, deliver meals to guest rooms, and ensure a friendly atmosphere. You will be responsible for maintaining cleanliness and sanitation, stocking supplies, and providing outstanding guest service. This position requires a self-directed individual who can work in a fast-paced environment, including weekends and holidays. Join a team that values commitment and quality service, where your contributions will enhance the guest experience and create lasting memories.

Qualifications

• Must be 18 years of age and have a valid driver's license.
• Experience with MICROS is preferred.

Responsibilities

• Take room service orders and relay them to the kitchen.
• Deliver food and beverages to guest rooms efficiently.
• Maintain cleanliness and sanitation in work areas.

Skills

Customer Service

Multi-tasking

Communication

Teamwork

Time Management

Education

High School Diploma

Valid Driver’s License

Tools

MICROS

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1624

Thursday, March 20, 2025

SUMMARY

Serves meals to guests in their rooms by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes room service orders over telephone and relays orders to kitchen
• Carries silverware, linen, and food on tray or uses serving cart to transport order to room
• Sets up table and serves food from cart
• Answers questions regarding room service and responds to requests for additional food or drink service
• Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room
• Provide quality products, excellent service and a friendly atmosphere for all guests
• Perform opening and closing procedures
• Check all stations and supplies for cleanliness
• Stock necessary supplies and set-ups
• Describe specials to customers and take food orders over the phone
• Accurately take down room number, guest name and number of guests to be served
• Deliver to guest rooms; orders for food and beverage
• Complete all tray pick-ups in each area of the resort complex
• Order, check, and set up amenities and follow procedures for their delivery and logging
• Complete all end of shift paper work
• Maintain proper sanitation, safety procedures, and cleanliness in work areas
• Follow all policies and procedures outlined by Management and employee handbook
• Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill customers' needs and requests
• Attend all mandatory meetings
• Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
• Must understand and abide by environmental practices of the resort
• Maintain Resort issued bank for cashiering
• Drive company vehicle to deliver orders to guests outside of immediate hotel/tower building
• Other duties as assigned

EDUCATION/EXPERIENCE

• Must be 18 years of age, as required by law
• Must have Valid Driver’s License in order to drive company vehicle
• MICROS experience preferred

OTHER SKILLS AND ABILITIES

Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Times off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service. Applicant should be self-directed, motivated, and outgoing. Applicant must be able to answer multi-line phone and properly record and deliver guest orders.

SUPERVISORY RESPONSIBILITIES (If applicable)

None

TYPICAL PHYSICAL DEMANDS

• Some heavy lifting required
• Pushing of heavy carts required
• A lot of walking required

TYPICAL MENTAL DEMANDS

Can be high stress position, can become overwhelming. Position requires calm and collected personality able to be self-directed while taking direction. Must be able to multi-task, organize, and prioritize.

WORKING CONDITIONS

• Work environment is mostly indoors, but outside work is also required
• Noise level is usually moderate

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.