Room Service Cashier

Omni Hotels & Resorts; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks enthusiastic individuals to join their team. This role involves providing exceptional Room Service to guests, ensuring their dining experience is memorable. The ideal candidate will thrive in a fast-paced environment and possess a passion for customer service. You will have the opportunity to work in a dynamic setting, where your contributions are valued, and your growth is supported through comprehensive training and mentorship. If you enjoy engaging with guests and have a knack for upselling, this position could be your perfect fit!

Qualifications

• Previous experience in food and beverage service is preferred.
• Must have TABC and Food Handler certifications.

Responsibilities

• Take and expedite Room Service orders for guests.
• Follow all service standards and handle payments accurately.
• Communicate effectively with guests and staff.

Skills

Customer Service

Upselling Skills

Cash Handling

Education

Food Handler Certification

TABC Certification

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To properly take all guests’ Room Service orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.

Responsibilities

1. Must follow all MOS or Forbes standards
2. Responsible for answering the phone within three rings
3. Take orders for guests and using last names at least three times during interaction
4. Knowledge on ways to upsell/suggestive sell
5. Inform the guest about specials in restaurant
6. Give the approximate time of delivery for the order
7. Prepare payment of checks
8. Knowledge of food menu and wine list and daily specials
9. Know and adhere to all liability laws
10. Print and distribute hotel reports
11. Charge all amenities and coffee orders according to SOP
12. Complete other duties assigned
13. Attend all designated staff meetings and training sessions
14. Assist server with set up and breakdown of trays when available
15. Communicate amenity issues to manager/concierge when necessary

Qualifications

1. Previous food and beverage experience in fine dining or hotel is preferred
2. Room Service experience is preferred
3. Must be able to work a flexible schedule including weekends and holidays
4. TABC and Food Handler certifications are required
5. Cash handling experience preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].