Room Reservation Sales Agent

Canad Inns.; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality provider in Manitoba seeks a Customer Service Representative to serve as the initial contact for guests. Responsibilities include managing inbound calls and reservations while delivering exceptional service. The ideal candidate should have strong organizational skills and attention to detail, contributing to a positive guest experience.

Benefits

Employee Canadvantage Rewards Program

Employee discounts on meals and room rates

Educational scholarships and financial assistance

Employee events like BBQs and holiday parties

Wellness benefits

Career growth opportunities

Professional development opportunities

Qualifications

• Previous experience in a customer service role preferred.
• Ability to sit for extended periods and wear a headset.
• Excellent attendance and punctuality required.

Responsibilities

• Provide exceptional customer service and problem-solving by responding to all inbound calls.
• Create and maintain reservations according to set policies and procedures.

Skills

Customer service

Problem-solving

Attention to detail

Organizational skills

Strong computer skills

Education

High School Diploma/GED

Job description

The successful candidate will serve as the first point of contact for Canad Inns guests. It will be their duty to exhibit respect, courtesy, and helpfulness when addressing guest inquiries. Through telephone interactions, the candidate will strive to provide assistance for guest queries, ensuring a positive conclusion to the call.

Responsibilities:

• Provide exceptional customer service and problem-solving by responding to all inbound calls.
• Adhere to Canad Inns Call Quality Program.
• Maintain professional etiquette and provide effective customer service while corresponding with guests.
• Create and maintain reservations according to set policies and procedures.
• Perform all other duties as assigned.

Qualifications:

• Previous experience in a customer service role is preferred.
• Strong attention to detail and organizational skills.
• Minimum of High School Diploma/GED or equivalent experience/education.
• Ability to sit for extended periods and wear a headset.
• Excellent attendance and punctuality.
• Strong computer skills, including navigating the Internet and applications.

Our Benefits to Support Your Success:

• Employee Canadvantage Rewards Program.
• Employee discounts, including meals, room rates, and more.
• Educational scholarships and financial assistance.
• Employee events such as staff BBQs, holiday parties, sporting events, contests, and prize draws.
• Wellness benefits.
• Career growth opportunities.
• Contribution to departmental growth and success.
• Personal and professional development opportunities.

About Canad Inns:

Canad Inns is Manitoba’s premier hospitality service provider, with locations in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. We are committed to delivering exceptional service and fostering a positive, inclusive work environment built on trust, respect, and integrity. We value diversity and invest in our team members’ growth and well-being. We provide reasonable accommodations for qualified persons with disabilities in accordance with Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.